Territory Manager - Sustainability Services

Territory Manager Role

Directs all aspects of a service area within an assigned vertical line of business. Most often the assigned area covers operating units spread nationally. The Territory Manager within Sustainability Services provides a comprehensive range of innovative and cost-effective environmental solutions to their assigned clients/operating units. The Territory Manager is responsible for the management of their operating units profit and loss, budgeting, day-to-day operations, ISO programs and service execution; oversight and direct management of personnel, third party sourcing, pricing and business development. The Territory Manager's primary objectives are to supervise and coordinate employee work and development activities within the respective sites, develop bids and quotes for new projects, implementation of identified projects, accurately analyze and report financials, collect customer payment and ensure customer satisfaction. May be responsible for approximately $5 to $20 million in revenue with a stretch goal of anticipated, expected growth within the assigned operating units/client sites. Travel expected up to 50% supporting customers up & down the East Coast, as well as Gulf Coast.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Accountable for the development and maintenance of a safety conscious organization within all assigned customer sites.
• Oversees Project Managers development of a safe work environment that complies with all customer/site regulatory requirements related to health, safety and the environment including operating teams safety training related to performance of duties.
• Responsible for the successful management of customer service issues and assisting in identifying potential contract/service enhancements through regular interaction with customers, operating team and vendors. Works with the Vertical Manager on the renegotiation of contracts, services and projects with existing clients and vendors. Prepares related quotes and proposals.
• May be responsible for preparing quotes and proposals related to the purchase of entities that extend the service options for Sustainability Services customers.
• Manages the financial and operating performance of assigned customer sites to ensure profitability and operational goals are achieved. Responsible for profit/loss, receivables, pricing, invoicing, budgeting and related accounting activities for customers and all related reporting. Analyzes current and projected financial position of assigned operating units.
• Responsible for the procedural development, implementation and employee adherence to environmental health and safety and ISO program activities and compliance.
• Accountable for the education and development of the Project Managers and operating team. Ensures personnel training has been completed and properly documented and all applicable WM policies, procedures and programs are implemented as required including any required certifications and training.
• Documents best practices and lessons learned and implements at customer locations
• Manages the programs and people who work to reduce waste volumes, increase operational efficiencies, identifies optimal equipment usage and generates an overall cost savings for customers.
• Ensures the local management team at a customer site conducts routine safety meetings and regular safety/regulatory inspections.
• Participates in quarterly and annual business reviews with clients.
• Establishes relationships and oversees management team working closely with local WM Market Areas and Districts (hauling divisions and landfills) to ensure core services are properly maintained and excellent customer service.
• May occasionally be required to perform labor-intensive activities (e.g., drum collection and bulking).

Supervisory Responsibilities

The highest level of supervisory skills required in this job is the management of supervisory employees. This includes: Direct supervision of approximately 4 to 12 full-time project management level employees, and Indirect supervision of approximately 5 to 40 full-time operations (non-management) level employees.

Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job. Education and Experience Education: Bachelor's Degree (accredited) in Environmental Sciences, Accounting, Business or related field, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience. Experience: Seven (7) years of relevant work experience in project/business work within the environmental or industrial services industry (in addition to education requirement). Certificates, Licenses, Registrations or Other Requirements RCRA and DOT regulatory compliance experience required Valid Drivers License required OSHA 24-Hour HAZWOPER Certification required Pre-assignment and/or pre-hire customer-specific drug and/or alcohol testing may be required by certain customer-contract requirements. Such testing may include urinalysis, oral swab, drug hair follicle testing and/or alcohol testing.

Other Knowledge, Skills or Abilities Required

An entrepreneurial skill set is highly valued with the ability to creatively achieve stretch goals and provide new services and value to existing customers. Profit and loss (budgeting) Project management Customer service and vendor management Management and team building skills Creative problem solving and innovative thinker Effective and concise communication Adept decision making Strategic thinking, strong leadership and relationship building skills Strong business acumen and financial knowledge Self-motivated and directed with a keen sense of urgency to deliver results Customer-focused

Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day; Required to exert physical effort in handling up to 30 pounds part of the work day; Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) part of the work day; Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements part of the work day; Normal setting for this job is: indoor and outdoor with frequent visits to sites. Travel is required to operating sites on a frequent and regular basis. Must be able to work varied and extended hours and be accessible 24/7 to support a business that operates 365 days a year, 24 hours a day.

The expected base pay range for this position across the U.S. is $95,000 - $105,000 annually. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for 25% annual target bonus.

At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Pension, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.