Sporting Goods Sales Associate

Retail Sales Associate

As a Retail Sales Associate, you will be the most critical link in ensuring that our customers have a rewarding experience that will keep them coming back to Sportsman & Ski Haus/Tri-State Outfitters time after time. You will become a part of a dynamic selling environment where your product knowledge and selling strength will make you an important part of our team. Your responsibilities will include but are not limited to demonstrating outstanding customer service skills, meeting cashier and selling standards and promoting the loyalty program while providing product knowledge to our customers and working as part of a team to maintain a clean, well-stocked, merchandised and customer ready sales floor to meet department and store objectives.

Key Accountabilities:

• Excellence in customer service to create an inviting and comfortable setting for all customers and store visitors - we are a customer focused business that requires associate remain approachable
• Correct and consistent use of selling standards and our sales training methodology to attain sales goals in a customer advocate style designed to meet consumer needs and minimize returns
• Providing courteous cashier and customer service skills as needed to support the proper staffing needs of the store and allow for frictionless experience for the customer
• Teamwork oriented with the ability and willingness to work where needed in a learning environment
• Drive to meet and exceed performance expectations in sales and operational needs
• Strong sense of pride and responsibility for the maintenance of department areas shared responsibility for maintaining fixture and sales floor tidiness
• Ensure sales floor department and corresponding back stock areas are maintained to company standards - including processing of markdowns, transfers, sales floor product preparation and stocking as needing
• Perform scheduled scans in pegged areas to optimize sales floor stocking
• Maintain active and engaged approach at all times and minimize activities that detract from that need

Skills Summary:

• Enjoy connecting with customers and demonstrating an enthusiastic and positive attitude
• Ability to work in various departments throughout the store, and engaging with different associates, customers, and managers
• Ability to work as a team player in a fast-paced environment, handling multiple priorities and quickly learning new procedures while maintaining positive behaviors
• Possess general math skills and ability to learn and effectively use technology to assist customers with product, special orders, process transactions and returns
• Demonstrate knowledge of store products and services, and use this knowledge to inspire customers to make purchases with minimal returns
• Ability to meet or exceed sales, cashier and customer service standards
• Ability to professionally communicate and listen effectively with customers, peers and management
• General willingness to get the job at hand done to meet company needs
• Ability to work a flexible schedule, including morning, evening and weekend availability

This position does not have a remote worker option. Adherence to all company policies and loss prevention control and compliance procedures.

Physical Requirements:

• Must be able to stand for extended periods and bend, twist and reach repeatedly throughout shift
• Ability to lift and carry at least 25 pounds and move about on the sales floor, ascends/descends a ladder as needed to access product and assist customers

Crown Enterprises, Inc is an employee owned, Equal Opportunity Employer, committed to a diverse and inclusive work environment.