Responsible for performing technical help desk support to all users. Responsible for tracking and resolving equipment problems, maintains hardware inventory control and I.T. purchasing needs. Loads and verifies software. Assists in the implementation of network changes and evaluation of new technology trends. Responsible for assisting in planning, developing, and implementing IT training activities. Identifies training needs and designs support materials including trainer guides, audio-visual aids, computer presentations, manuals, and workbooks. Assists in evaluating the effectiveness of training programs and employee performance. Maintains training library resources and distributes materials as needed.