I.T. Support Associate II

Twin Falls County I.T. Support Associate II

SALARY $26.29 Hourly LOCATION Twin Falls County, ID JOB TYPE Full-time

POSITION INFORMATION

Apply Online at www.twinfallscounty.org

JOB DESCRIPTION

Position\'s primary focus may be in the areas of computer operations, computer repair, wire and cable installation, user and desktop support (hardware and software), helpdesk, and data management. Performs a variety of complex information technology support duties to ensure smooth delivery of technology services. Monitors, operates, coordinates, assists and trains others in the operation of computer hardware, software, and peripherals in order to achieve desired result. Utilizes computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair and computer operations assignments. Works independently with minimal supervision and may assist in training, scheduling and distributing work. Updates supervisor on status of projects and technical issues. Exercises judgment and creativity in selecting and applying procedures correctly, and determines when to refer problems to the supervisor or the next level of support. May provide information and training to staff on established policies and procedures or services provided. Reports to the I.T. Director. The principal duties of this class are performed in a general office environment.

DUTIES / RESPONSIBILITIES

Provides technical support in the use of personal computer hardware, software, and specialized mid-range server technology or operates a multi-platform, complex computer environment or monitor the production scheduling, execution, and successful completion of production jobs; Sets up and configures desktop computers, peripherals and accounts assigning security level; Installs software and installs and repairs hardware and peripherals; Tests programs; Troubleshoots, diagnoses problems, implements corrective action procedures and/or escalates to other technical resources as appropriate; Serves as technical resource to unit; Maintains, updates or creates systems, databases and web pages using front-end user enhanced web tools within prescribed guidelines; Administers user accounts; Designs and produces moderately complex reports; Researches and recommends system equipment upgrades and manages equipment inventory; Sets up and submits production jobs and edits and debugs computer output; Troubleshoots, repairs and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) tests personal computers and peripherals on a network to diagnose, hardware versus software problems and escalates corrective procedures to other technical resources as appropriate; Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns; Develops and tests user documentation; Works with hardware vendors to resolve equipment failures/problems; May perform routine security checks on the system; Installs, repairs and removes wire and cable lines; Assists with complex technical projects; Contributes to unit goals by accomplishing related duties as required. Maintain complete confidentiality; Responds to Commissioners, elected and appointed officials, County employees and citizens questions and comments in a courteous and timely manner; Performs all work duties and activities in accordance with County policies, procedures, and safety practices. Performs other duties as assigned.

QUALIFICATIONS

The requirements listed below are representative of the minimum knowledge, skill, and/or ability required for an individual to satisfactorily perform each essential duty satisfactorily and be successful in the position.

Knowledge of: Knowledge of a variety of hardware, software, programming languages, and operation systems. Basic knowledge of network protocols and some experience with computer applications and operating systems. May be tested on appropriate computer skills as required. Understanding of I.T. and practical applications to support the organization; Understanding of computer systems, networks, security, telecommunications, databases and storage systems; Understanding of systems security and continuity of operations protocols; Interpersonal and communication skills; Ability to manage and prioritize tasks and projects; Analytical and problem-solving skills; Strong commitment to providing excellent customer service; Skill and Ability to: