Field Services Technician 2

Field Service Technician 2

As a Field Service Technician 2, you will travel to customer sites to install, maintain, and repair equipment. You'll play a critical role in ensuring equipment operates efficiently by diagnosing and resolving technical issues, performing routine maintenance, and configuring hardware and software. Beyond technical expertise, you'll build strong customer relationships by providing training, clear communication, and tailored solutions—enhancing customer satisfaction and retention. Your work directly supports operational excellence and contributes to the company's long-term success. Work area includes Bosie, ID and up to 50-mile radius Reporting directly to the Field Service Manager this role is responsible for:

+ Install, configure, service, and upgrade equipment at customer sites, including both hardware and software components.

+ Diagnose and troubleshoot technical issues, ensuring optimal equipment performance and minimal downtime.

+ Provide hands-on training and guidance to customers on proper equipment use and maintenance.

+ Perform routine maintenance, manage replacement parts inventory, and maintain tools and equipment.

+ Communicate effectively with clients, keeping them informed during service calls and escalating issues when needed.

+ Identify customer needs and recommend additional products or services to enhance their experience.

Products Assignment:

+ Small/Medium/Large Mailing Systems

+ Small/Medium/Large Document Systems

+ Parcel Lockers

+ Addressing Systems Small/Medium/Large

+ Shipping/Accounting/Tracking Software

+ Production DH Systems

+ High volume inline Ink Jet Printing System