Field Services Manager I

Installation Services Manager

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The Installation Services team is responsible for the installation and repair of residential and small business services. Within GFiber's Field Operations, the Installation Services team supports wired and wireless customer installation.

Role Description

As our Installation Services Manager, you will oversee all field support for local installation operations, including planning, coaching, scheduling, and coordination of all Installation Services Technicians I (Install) and II (Repair) team activities. Using your background and deep understanding of how to diagnose and resolve service issues, you will coach and assist staff and vendor partners to develop expertise in installation and repair on all in-home services and last mile while adhering to Occupational Safety and Health Administration (OSHA) regulations.

In this role, you'll:

• Lead a team of Installation Services technicians, providing their coaching, quality of work reviews, and identification of individual and team growth opportunities and development
• Oversee all field installation operations including: planning, coaching, scheduling, and coordination of all team activities.
• Provide domain expertise in the install and repair of high-speed broadband, Wi-Fi, and voice services.
• Resolve and troubleshoot service issues from the drop to the customer's premise equipment.
• Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness.
• Need the ability to lift/move up to 50lbs of equipment as required.
• Need the ability to work non-standard hours, including working weekends, holidays and on shift-based schedules as required.

Qualifications

At a minimum we'd like you to have:

• High School diploma or GED.
• 5 years of experience installing and repairing telecommunications or cable services.
• 5 years of experience managing diverse relationships with contractors and suppliers.
• 3 years in a supervisory position or similar experience in the telecommunication, cable, or other relevant industries.
• Valid driver's license.
• Ability to pass a motor vehicle record check that meets company standards.

It's preferred if you have:

• 3 years of experience working directly with fiber including single/drop fiber splicing and repair.
• Ability to articulate complex topics to all audiences; strong collaborator with internal and external stakeholders.

The US base salary for this full-time position is $61,600 - $67,800 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.