Director, Global IT Service Delivery & Operations - Remote Eligible

Director, Global It Service Delivery & Operations

This is a key IT leadership role within the Copeland Global IT Infrastructure Management Team. The role focuses on building strong relationships between IT and business stakeholders to deliver value and support Copeland's goals through effective IT infrastructure services. Key responsibilities include contributing to the global IT strategy, managing site services and endpoint solutions, ensuring standardized and secure infrastructure across regions, and acting as a communicator and ambassador for IT. Additionally, the role involves managing budgets, local IT staff, and leveraging centralized services to meet agreed service levels.

As the Director, Global IT Service Delivery & Operations, you will focus on:

• Planning & Administration
• Site Services & Support
• Service Desk
• Endpoint Management
• Functional Team Management
• Communication

Required education, experiences & skills:

• College/University degree in a related field or experience may be considered in lieu of formal education
• Minimum of 15 years' experience in IT / Leadership
• Previous experience within a matrix organization with direct people management
• Previous experience in working with high-level management and executive leadership
• Previous experience in leading a team within a larger area, setting development objectives, providing guidance and coaching
• Previous experience in leading a remote team within an area
• Ability to travel up to 30% (global)

Preferred education, experiences & skills:

• Experience in IT Service Management (ServiceNow preferred)
• Experienced in managing multiple endpoint platforms (Microsoft, IOS, Android, MacOS)
• Experience managing 3rd party service providers (MSP)
• Experience in managing global IT operations and engineering
• Experienced in project management (Cora preferred)

This role is fully remote. As a remote colleague, you may be required to travel to a Copeland site regularly to collaborate with your team or customers as needed. Copeland is committed to fostering a productive and connected culture, so you will have the opportunity to work with your team and leader to understand your team operating principles to collaborate effectively.

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during the annual merit review process. In accordance with Colorado EPEWA, the base salary range for this role is $150,000-$200,000 annually + applicable bonuses, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.