Customer Service Representative

Customer Service Representative

The Idaho Secretary of State's Office works every day to serve the people of Idaho by building trust in government. From safeguarding transparent and secure elections to managing business filings, the Secretary of State's Office is key to ensuring many aspects of government run smoothly in Idaho. The Secretary of State's Office has a team of dedicated professionals focused on providing excellent service to the people of Idaho while fostering a culture of support and engagement for its employees. The Business Services Division manages all processing of domestic and foreign business filings, Uniform Commercial Code (UCC) filings, Notary and Apostille filings and services, and applications for Trademarks.

Summary: The Customer Service Representative 2 performs general office duties, data entry, and customer service as a representative of the Secretary of State. The customer service representative has constant contact with the public, in person, by phone, and electronically. The position requires working independently on a variety of tasks that require attention to detail and accuracy. Successful candidates will have demonstrated ability to work in a fast-paced call center environment, provide excellent customer service, and have strong verbal and written communication skills.

Job Responsibilities

• Provide front-line customer service and specialized information regarding registering for businesses, notaries, and uniform commercial code (Liens)
• Accessing data using a computerized system
• Maintaining records in a computerized system
• Answering customer questions in person, by phone, or electronically
• Writing correspondence letters
• Photocopying and scanning documents
• Learn Idaho laws that pertain to the office's responsibilities
• Explain online filing process to customers

Minimum Qualifications

• Good knowledge of office support functions including word processing (40 WPM or greater), filing, database use and management, and reception
• Experience working with multiple electronic devices, systems, and data records
• Experience working in a call center environment
• Experience processing credit card payments and handling money
• Strong customer service skills

To Apply, please submit: current resume, and cover letter detailing your qualifications and interest in the position with your application.

Notice: Employment will be contingent upon applicant successfully passing a criminal background investigation.

Questions? Contact us at: [email protected].

At Will Position (Non-Classified) The Idaho Secretary of State is an elected official of the state, and positions within the office are at will positions. While this position includes a full state benefits package, Secretary of State employees are not considered classified employees, and as such, do not have to complete the testing requirements mandated by other state agencies. This position is an "at-will position". The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information, please visit https://dhr.idaho.gov/information-for-state-employees/.

EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].