Customer Service Representative

Job Posting

The principal function of an employee in this class is to perform a variety of general clerical, administrative support, and information dissemination services for an assigned City department. The work is performed under the supervision and direction of an assigned supervisor, but some leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with assigned supervisors, other City employees, and the general public.

Essential Functions: Answers Recreation Center telephone calls; receives and greets customers to the Recreation Center, and provides technical information to the public, callers, and visitors upon request or refers them to other appropriate City departments or personnel. Provides tours of facility when ample staff available. Monitors and enforces patron access to the facility. Maintains an accurate till through proper cash handling procedures. Prepares correspondence, lists, and other documents on the computer. Creates, assembles, updates, distributes, and/or files a variety membership information, forms, records, and data as requested. Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions. Answers incoming customer inquiries.

Additional Functions: Attends meetings, and training sessions and reviews materials to become and remain current on principles, practices, and new developments in assigned work areas. Engages with clients in a friendly and professional manner while actively listening to their concerns. Offers support and solutions to customers in accordance with the company\'s customer service policies. Assumes responsibility for other duties as required or assigned.