Customer Service Agent $19.00 P/h Immediate Opening

Job Opportunity

Immediate hire full-time position available with a local bus transportation company. Shifts will vary from Monday to Friday, 7 am to 6 pm, with rotating weekend shifts. Must be able to work out of three locations in Boise, Meridian, and Caldwell.

Great temp-to-hire opportunity with excellent benefits and retirement!

Duties:

Delivers outstanding customer service to the public by providing transit route, schedule, fare, and policy information. Represents company to the public in a professional manner. Documents customer comments, complaints, and suggestions in a non-judgmental manner. Enters data into company software systems for compliance and informational reporting. Processes bus pass sales and invoicing. Assists with ACCESS/ADA Ride eligibility documentation. Monitors and stocks bus schedule inventory at community sites/outlets. Formulates trip plans via written or verbal communication. Assists customers with lost and found items. Manages trip requests, negotiates times, and aligns customers with available regional transportation options to best fit their needs. Manages and processes incoming and outgoing mail and packages, including bid responses. Processes pass sales for walk-ins, over the phone, by mail, or via invoice. Maintains a professional and courteous demeanor at all times. Assist with monitoring the volunteer ride requests. Monitors non-emergency medical trips to ensure all are scheduled for the following day. Data entry for new clients, including adding clients, making revisions to client information, completing reservations and/or cancellations using licensed software for all services. Navigate and assist persons with information regarding the fixed route system by using the licensed software. Navigate and assist clients with the mobile ticketing services. Holds confidential discussions with the Transportation Services Manager as needed. Other duties as assigned.

Requirements:

Employees will be required to rotate working Saturdays from 8 am to 5 pm and work a brief shift on Sunday for 30 minutes starting after 5pm. Schedules for the Sunday shift will rotate in conjunction with Saturday shifts (these can be done remote or at the office). High school diploma or equivalent. One (1) year of customer service or public transit experience. Ability to be patient and understanding with the public, both in person and on the telephone. Strong attention to detail. Proficient in the operation of multi-telephone line phone system. Knowledge of Ada and Canyon County landmarks and roads. Ability to read a map via printed or electronic media. Basic computer skills, including Microsoft Office. Ability to type 35 words per minute. Basic math skills. Ability to speak, write, and understand English. Strong verbal and written communication skills. Must be willing and able to work all service hours and at alternate locations.

Why work for Personnel Plus, Inc.? As the area\'s largest Staffing Service, we value adding you as a member of our great team. Your application will be considered for many urgent openings. Apply today - work today. Flex pay - choose Direct Deposit, pay card, or paper check. Health Benefits - Medical, Dental, Vision, Disability, Life Insurance. Referral Hiring Incentives. We never charge a fee.