Customer Service Agent $16.10 P/h

Job Opportunity With Local Bus Transportation Company

Full-time, $16.10 per hour. Shifts will vary from Monday to Friday, 7 am to 6 pm. Must be able to work out of three locations in Boise, Meridian, and Caldwell. Great temp-to-hire opportunity.

Duties:

• Delivers outstanding customer service to the public by providing transit route, schedule, fare, and policy information.
• Represents company to the public in a professional manner.
• Documents customer comments, complaints, and suggestions in a non-judgmental manner.
• Enters data into company software systems for compliance and informational reporting.
• Processes bus pass sales and invoicing.
• Assists with ACCESS/ADA Ride eligibility documentation.
• Monitors and stocks bus schedule inventory at community sites/outlets.
• Formulates trip plans via written or verbal communication.
• Assists customers with lost and found items.
• Manages trip requests, negotiates times and aligns customers with available regional transportation options to best fit their needs.
• Manages and processes incoming and out-going mail and packages including bid responses.
• Processes pass sales for walk-ins, over the phone, by mail or via invoice.
• Maintains a professional and courteous demeanor at all times.
• Assist with monitoring the volunteer ride requests.
• Monitors non-emergency medical trips to ensure all are scheduled for the following day.
• Data entry for new clients including adding clients, make revisions to client information, complete reservations and/or cancellations using licensed software for all services.
• Navigate and assist persons with information regarding the fixed route system by using the licensed software.
• Navigate and assist clients with the mobile ticketing services.
• Holds confidential discussions with Transportation Services Manager as needed.
• Other duties as assigned.

Requirements:

• Employees will be required to rotate working Saturdays from 8 am to 5 pm and work a brief shift on Sunday for 30 minutes starting after 5 pm.
• Schedules for the Sunday shift will rotate in conjunction with Saturday shifts (these can be done remote or at the office).
• High school diploma or equivalent.
• One (1) year customer service or public transit experience.
• Ability to be patient and understanding with the public both in person and on the telephone.
• Strong attention to detail.
• Proficient in the operation of multi-telephone line phone system.
• Knowledge of Ada and Canyon County landmarks and roads.
• Ability to read a map via printed or electronic media.
• Basic computer skills including Microsoft Office.
• Ability to type 35 words per minute.
• Basic math skills.
• Ability to speak, write, and understand English.
• Strong verbal and written communication skills.
• Must be willing and able to work all service hours and at alternate locations.