Customer Service Representative/ach
Idaho Staffing
Ach Functions
Responsible for performing ACH functions, including timely origination, verification of file accuracy, appropriate authority levels, and information security. Ensures quality control through file accuracy and problem resolution. Ensures ACH operations are completed in accordance with established standards and legal requirements. Maintains a working knowledge of NACHA rules and regulations, FMS Green Book, and Regulation E and stays apprised of any changes. Assists with accounting, clerical, and financial service functions for the D.L. Evans Bank Processing Department as needed. Assists branch personnel and Merchant Capture clients with item processing issues. Courteously and promptly resolves customer questions and service requests or refers to appropriate personnel. Assists with completion and submission of required documents through FedLine Advantage for check adjustments. Reviews and processes deposits in the Deposit Review program. Provides assistance in other areas when necessary.