Customer Product Engineering Director

Principal, Manufacturing Equipment & Process Engineering

Job Title: Principal, Manufacturing Equipment & Process Engineering

Functional Area: Engineering (ENG)

Career Stream: Engineering (ENG)

Role: Director (PRI)

Job Code: PRI-ENG-MFG

Job Band: 12

Direct/Indirect Indicator: Indirect

Summary

As our customers look for opportunity in a world of rapid change and technology disruption, they trust Celestica to deliver the most advanced design, engineering and manufacturing expertise for their highly sophisticated and complex electronics and related products. At Celestica, you have the opportunity to shape your career among an inclusive, diverse group of experienced employees and talented newcomers working around the globe. As a leader at Celestica, you will have the exciting opportunity to help drive the growth and shape the future of the collaborative, high performance, growth oriented business unit, (CCS/SP) Connectivity and Cloud Solutions Service Provider segment. Your responsibilities will include supporting, developing, and helping manage high impact programs through your knowledge of Networking & Compute infrastructure, architecture, products, manufacturing and services as it relates to the Hyperscale datacenter customer and business ecosystem.

Detailed Description

The Customer Product (Vertical) Engineering Director is a senior technical and strategic leadership role assigned to a specific Global Business Unit (GBU) within a major hyperscaler account. The Director is the primary focal point for achieving and maintaining Global Product Manufacturing Process Alignment, managing complex projects, and driving strategic technical engagement to support over $5B in annual revenue. Performs tasks such as, but not limited to, the following:

1. Regularly interacts with Customer and Internal Sr Management at the assigned customer business unit, and various engineering teams at the different manufacturing sites. Interactions will involve customer presentations, collaboration, or influencing & persuading other senior level managers.
2. Establishes long term technical strategic senior level technical relationships with customers.
3. Alignment on Process, Quality, Test, FA Operation across multiple manufacturing sites within a customer account
4. Participates with other senior managers in Celestica to establish strategic technical, and equipment capacity and capability plans & objectives at the assigned account.
5. Lead and Coordinate with internal and customer technical teams to organize the annual technical roadshow, which is a key metric to Customer Scorecard, and Demonstration of Celestica Technical Capability and Roadmap alignment with Customer
6. Supports NPI Director and Technical Program Director/Manager of major product launch or site/product transfer activities with sites, HPS, GCBU, and the customer (phase gate reviews, ramp readiness, resource readiness, etc.) Simulates the customer's point of view in activities.
7. May require developing strategies, policies, practices, methods, programs or techniques & utilizing them to analyze & interpret difficult problems or situations &/or establishing new strategic direction that is customer or site specific.
8. Identifies technical influencers and key decision makers within the account establishing and maintaining close relationships with these stakeholders.
9. Remove all technical hurdles required to successfully close opportunities, and product manufacturing operation
10. Collaborates with colleagues (executive, leadership and peers) to help develop new products with new services for customers.
11. Helps manage customer technical perceptions and the overall customer relationship process.
12. Ability to help in the response to functional and technical elements of RFIs/RFPs from the customer
13. Able to convey customer requirements to Product Management and Technology teams
14. Works with the HPS and the site teams to plan & monitor technical activities to ensure that project deliverables meet requirements & that projects/programs are on schedule.
15. Projects/programs include: New product development support, manufacturing readiness reviews & contract execution. Coordinates & hosts regular (as needed) program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs.
16. Monitors internal plans to meet commitments & schedules for customers.
17. Communicates frequently with customer to help ensure satisfaction with the company & the products.
18. Acts as a customer advocate to drive prioritization of projects & responses to problems/issues.
19. Participates in the pricing/bid preparation process & contract development & management. from a technical standpoint to ensure response compliance
20. Analyzes technical program development process and performance relative to targets. Develops & implements plans to address problem areas if needed.
21. Supports sales in account planning, strategy development & sales as needed.

Knowledge/Skills/Competencies

In-depth knowledge of the manufacturing process, schedules, and scheduling requirements, along with relevant Supply Chain issues. In-depth knowledge of the business issues associated with manufacturing PCBs, L6 to L11 level assemblies in the communication and datacenter business. Understanding of business risks and pricing structure for CM/ODM business Excellent customer contact, negotiation and problem resolution skills. Fosters, promotes and facilitates cross-selling of Celestica wide products, services and capabilities. Leverage external partnerships as needed(i.e. ASIC suppliers) to augment current capabilities and to enhance value proposition and market competitiveness Acts as a customer advocate to ensure that the organization remains customer-focused. Ability to coordinate and work with 3rd party ASIC suppliers, customers, and Celestica Product Line Marketing throughout the technology evaluation and implementation process as needed Good presentation, database management and computer skills. Ability to manage multiple, detailed projects to a successful end while working under tight customer deadlines. Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers. Provides high value industry knowledge and consulting to customers on IT technology, architecture, products and services. Extremely strong communication, interpersonal, relationship management and professional sales skills. Strong reporting skills as well as time and priority management skills. Strong team management skills and high level of ability to work with others as part of a cross-functional team. Self-starter who has demonstrated the ability to own, define, develop and execute a sales plan and consistently deliver on quarterly revenue targets.

Physical Demands

Duties of this position are performed in a normal office environment or manufacturing floor based from a home office Moderate to significant amount of travel between customer and Celestica locations (Cross Border and International Travel Required) Ability to manage flexible work schedule to support multiple time zones Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.

Typical Experience

Minimum 10 - 12 years of technology related engineering/marketing and business development experience.

Typical Education

Technical degree (ie. BS ME, BS EE, BS Computer Engineering) required.

Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer.

Celstica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.