Consultant, Protection Services Ops Center

Job Summary

Provides support for Molina Healthcare's Protection Services Operations Center (PSOC) by conducting daily investigations activities and ensuring enterprise-wide compliance. Reporting to the Manager, Investigations, this role supports employees, handles incident response, and escalates cases involving Molina facilities or interests as needed. Collaborates closely with PSOC partners, Human Resources, Legal, and other stakeholders to support both routine and complex investigations and helps develop tools and processes that meet evolving business needs.

Job Duties

Engages in high-stress situations to ensure incident response, threat mitigation, and after-care support for involved workforce members and/or company facilities. Rapidly responds (in a remote environment) to workforce members involved in workplace violence incidents, threat events, and distressed situations. With minimal oversight, independently leads or provides support to investigations including:

• Collects physical or digital evidence and performs detailed analysis
• Conducts and accurately documents interviews
• Creates, updates, and maintains case management records and systems
• Prepares comprehensive, timely, and detailed professional incident reports on all inquiries regarding potential and/or actual investigative matters, including presentations on research findings and necessary recommendations
• Establishes, maintains, and promotes successful relationships with law enforcement agencies in all jurisdictions with Molina business/employee interests
• Conducts comprehensive Open-Source Intelligence (OSINT) supporting investigative or threat management initiatives
• Supports Threat Intelligence to include conducting employee safety assessments during situational or environmental responses
• Develops and conducts employee awareness training in security focused areas of responsibility
• May be required to work outside of normal business hours (nights, evenings, and weekends) if responding to emergent investigations or employee welfare concerns
• Coordinates dispatch security personnel to respond to incidents. Coordinates and issues alerts (i.e., BOLO)

Job Qualifications

Required Qualifications:

• At least 2 years of corporate business experience in physical security, investigations, or law enforcement, or equivalent combination of relevant education and experience.
• Experience in investigative interviewing techniques.
• Exceptional written communication, interpersonal, analytical, and research skills with strong case management expertise.
• Naturally curious and enjoys learning new things.
• Ability to engage in several tasks at once.
• Self-motivated and results oriented.
• A problem solver and an analytical thinker.
• Superb organizational skills and the ability to delegate effectively to meet delivery targets.
• Ability to interact concisely/accurately and positively with leadership and colleagues
• Action oriented and driven to achieve results in a positive manner, displaying ethical behavior and integrity.
• Strong grasp and hands-on experience in physical security.
• Situational awareness and responding to incidents involving employee and property threats.
• Experience with creation of metrics, reporting and analysis.
• Familiarity with best practices and standards and experience with industry standard tools and concepts.

Preferred Qualifications:

• Experience in an operations center preferred

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $21.82 - $51.06 / HOURLY *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.