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IT Desktop Support Technician
Provide tier 1 technical support and manage support tickets efficiently
Foster City, California, United States
yesterday
Iconma
A staffing and workforce solutions provider offering temporary, contract, direct hire, and project-based staffing services across various industries.
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Av Manufacturer Company It Desktop Support Technician
Our client, an AV Manufacturer company, is looking for an IT Desktop Support Technician for their Foster City, CA location. Responsibilities include managing Tier 1 support requests via emails, Slack, and Jira/ServiceNow Service Desk tickets. The role also involves managing, working, and tracking tickets in client ticketing systems, managing escalations to other IT staff, identifying and reporting support trends, and creating, managing, and maintaining support documentation.
About Iconma
A staffing and workforce solutions provider offering temporary, contract, direct hire, and project-based staffing services across various industries.