HR Advisor (shared Service Operations)

HR Advisor - Office With Flex - Warsaw, Poland Or Sofia, Bulgaria

ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

The Role

We are currently seeking an HR Advisor to join our diverse and dynamic team. As an HR Advisor at ICON, you will provide critical support across HR functions, offering guidance and expertise to employees and managers on a range of HR matters. Your role will be instrumental in fostering a positive and inclusive work environment while ensuring compliance with HR policies and practices.

As a trusted HR Advisor, you will be responsible for providing a range of HR support services to ICON's internal customers. This is a varied role which offers growth within the HR space, along with your day to day responsibilities, you will also have the opportunity to work on some great projects.

This role is Office with Flex (Hybrid) in Warsaw, Poland or Sofia, Bulgaria - 60% office-based and 40% remote.

Job Responsibilities

• Provide HR Support to a wide variety of ICON's internal teams.

• Working to an agreed timeline, you will work to resolve and answer any HR related queries to the team.

• Provide responses to and guidance on all HR processes and policies, from new starter, right through the employee life cycle to leaver process.

• Advising employees and managers on all HR issues up to agreed point of escalation to HR Managers

• Partnering with HR Managers to ensure smooth transition and escalation of issues to them as required and to ensure that all issues raised by customers are followed up as appropriate.

• Educating the ICON community where possible services are provided through a self-service channel.

• Contribute to the creation of solutions to improve and standardize (globally where possible) the service by Identifying and recommending opportunities for improvement

• Assess and allocate variable work that comes into the Service Centre.

• Ensure Individual development and continual service improvement

You Will Need

• A degree in Human Resources;

• 3-4 years' experience within a similar role with exposure to HR administration and HR support;

• Experience with HR digital tools, Workday and preferably ServiceNow;

• Proficiency in English - verbally and written;

• Preference will be given to candidates with additional language skills in German or Spanish;

• Customer focused with a sense of urgency;

• Works collaboratively and using your own initiative.

What ICON Can Offer You

Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family's needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family's well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.