Salesforce Administrator With Public Trust TR - Remote Eligible

Join ICF's IT Modernization Team — Where Innovation Meets Impact

ICF's IT Modernization division is a fast-growing, dynamic technology organization looking for a passionate Salesforce Administrator to help drive digital transformation across Federal agencies. As part of our award-winning team, you'll design and build next-generation solutions that enable mission success and business modernization.

This role supports the United States Treasury Common Services Center – Technology Services (TCSC).

What You'll Do as a Salesforce Administrator

The Salesforce System Administrator is responsible for the day-to-day operational support, configuration, and maintenance of the Salesforce platform. This role ensures that the system operates efficiently, securely, and in alignment with business needs. The administrator performs platform updates, manages user access and security, supports deployment activities, and collaborates closely with Business Analysts and Developers to implement system enhancements that meet program requirements.

Platform Configuration & Administration

• Create, update, and delete fields, custom objects, and metadata components.
• Configure page layouts and Lightning record pages (with guidance from the team).
• Build and maintain list views, queues, dashboards, and reports.
• Update analytics components and ensure data accuracy across reporting tools.

User Access & Security Management

• Grant and terminate user access across the Salesforce platform.
• Configure and maintain profiles, permission sets, roles, and sharing settings.
• Manage public groups, approval processes, and related security components.
• Support post-deployment access provisioning and permission updates.

Case & Email Management

• Configure and maintain Salesforce queues.
• Support and troubleshoot email-to-case routing processes.
• Send outbound communications using Salesforce email tools based on defined criteria.

Data Management

• Perform data uploads using the Salesforce Upload Wizard.
• Validate data accuracy and assist in troubleshooting upload errors.

Deployment & Testing Support

• Build change sets under the direction of senior team members.
• Test deployments in staging environments and validate functionality.
• Create test records and support QA teams during testing cycles.
• Participate in deployment calls and assist with cutover activities.
• Conduct smoke testing and perform post-deployment validation in production.

Cross-Functional Collaboration & Requirement Support

• Understand functional requirements to support accurate system configuration.
• Work with Developers and Business Analysts to clarify requirements and identify dependencies.
• Document tasks and configuration steps needed for successful system changes.

Salesforce Administrator – Qualifications

Basic Qualifications

• Salesforce Administrator Certification or equivalent experience.
• 2+ years of hands-on experience administering Salesforce in a production environment.
• 2 years of hands-on experience supporting Salesforce configuration, security, and administrative functions.
• 2 years of Salesforce data structures, user management, and platform basics.
• Must be able to obtain and maintain a Public Trust clearance.
• US Citizenship is required (required by the federal government for this position).
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Preferred Qualifications

• Advanced Administrator or Lightning App Builder Certification (or equivalent experience)
• Ability to work in a collaborative environment with Business Analysts, Developers, and QA teams.
• Strong communication, documentation, and problem-solving skills.
• Experience supporting deployment activities or participating in release cycles.
• Familiarity with Salesforce Flows and declarative automation tools.
• Exposure to data upload processes or specialized program data workflows.
• Prior experience creating technical documentation.

Why Join ICF

At ICF, you'll have the opportunity to work on impactful projects that transform how Federal agencies serve the public. We foster a collaborative, innovative environment where your ideas are valued, your growth is encouraged, and your work makes a real difference.

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.