Salesforce Administrator Public Trust TR - Remote Eligible

Join ICF's IT Modernization Team — Where Innovation Meets Impact

ICF's IT Modernization division is a fast-growing, dynamic technology organization looking for a passionate Salesforce Administrator to help drive digital transformation across Federal agencies. As part of our award-winning team, you'll design and build next-generation solutions that enable mission success and business modernization.

This role supports the United States Treasury Common Services Center – Technology Services.

What You'll Do as a Salesforce Administrator

The Senior Salesforce Administrator is a key technical contributor responsible for ensuring the stability, scalability, and efficiency of the Salesforce platform. This role supports advanced configuration, oversees environment and deployment activities, troubleshoots complex system issues, and plays an integral part in delivering new functionality. The Senior Administrator collaborates closely with business analysts, developers, and other stakeholders to support both day-to-day operations and strategic platform enhancements.

Advanced Platform Configuration

• Configure and optimize objects, fields, page layouts, record types, and automation.
• Create and manage complex queues, case routing, and record assignment logic.
• Support and enhance Flows and other declarative tools within Salesforce.

Integration & API Support

• Configure API settings and security access for integrations.
• Troubleshoot and resolve issues related to API connections and external systems.
• Manage and renew integration certificates, keys, and connected apps.

Data Management

• Perform complex data imports and exports using Data Loader.
• Conduct data validation, transformation, and error-handling processes.
• Ensure data governance, integrity, and compliance with internal standards.

Environment & Deployment Management

• Build, validate, and maintain deployment change sets.
• Support multiple deployments during release cycles, including participation in deployment calls.
• Refresh individual development sandboxes and assist in environment coordination.
• Troubleshoot issues discovered during staging and production deployments.

Troubleshooting & System Support

• Diagnose and resolve platform issues involving security, automation, workflows, and integrations.
• Provide Tier 2/Tier 3 support for escalated technical cases.
• Collaborate with QA teams during testing cycles and assist with remediation.

Collaboration & Stakeholder Communication

• Work with business analysts and developers to interpret requirements and ensure solutions meet business needs.
• Clearly document configuration changes, processes, and troubleshooting steps.
• Provide guidance and informal mentorship to junior administrators.

Salesforce Administrator – Qualifications

Basic Qualifications

• Active Salesforce Administrator certification.
• 3+ years of hands-on experience administering Salesforce in a production environment.
• 2+ years of strong proficiency with declarative configuration (Flows, custom objects, validation rules, permissions model).
• 2+ years of experience using Data Loader for high-volume data operations.
• 2+ years of hands-on experience troubleshooting API and integration-related issues.
• Must be able to obtain and maintain a Public Trust clearance.
• U.S. citizenship is required (as mandated by the federal government for this position).
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.

Preferred Qualifications

• Advanced Administrator or Lightning App Builder Certification (or equivalent experience)
• Experience configuring and troubleshooting APIs and integrations.
• Working knowledge of sandbox architecture and environment management
• Familiarity with managing certificates, keys, and integration security.
• Experience with building and deploying change sets.
• Strong understanding of Salesforce environments and sandbox refresh strategies.
• Experience supporting multiple deployments or release cycles.
• Ability to analyze and troubleshoot complex technical issues.
• Exposure to DevOps workflows, deployment processes, and testing cycles
• Ability to mentor junior admins and support cross-functional development efforts.
• Strong analytical, communication, and problem-solving skills.
• Familiarity with Salesforce Public Sector Solutions components.
• Experience with Salesforce Government Cloud implementations for federal clients.
• Prior experience delivering user training or creating technical documentation.

Why Join ICF

At ICF, you'll have the opportunity to work on impactful projects that transform how Federal agencies serve the public. We foster a collaborative, innovative environment where your ideas are valued, your growth is encouraged, and your work makes a real difference.

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals.

We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist.

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. The use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at Candidateaccommodation@icf.com.

Pay Range: $98,124.00 - $166,810.00 Nationwide Remote Office (US99)