Salesforce Administrator & Release Engineer CI/CD Public Trust (remote) DH - Remote Eligible

Salesforce System Administrator And Release Engineer

ICF seeks an experienced Salesforce System Administrator and Release Engineer to support a Salesforce implementation project for the US Department of Homeland Security (DHS). The project involves deploying a mission-critical application leveraging Salesforce’s Public Sector Solutions, integrated with 3rd party systems, and built using Agile methodology.

Job Location: Remote work is authorized. Must support US Eastern time zone working hours.

What You Will Do:

• Help configure and maintain the Salesforce application built on the Salesforce Government Cloud platform, ensuring optimal performance, security, and compliance with DoD and federal standards.
• Manage user accounts, roles, permissions, profiles, sharing rules, and security settings to support project requirements.
• Customize Salesforce using its native low-code/no-code tools to implement workflows, page layouts, Experience Cloud sites, reports, dashboards, and other system features.
• Oversee release management processes, including setting up the CI/CD pipeline, scheduling, and executing software releases using DevOps best practices.
• Coordinate with development teams to deploy updates, patches, and new features, ensuring minimal disruption to system operations.
• Support data migration from the legacy system, including data validation, cleansing, and importing into Salesforce.
• Create and maintain technical documentation for system configurations, release processes, and project deliverables.
• Monitor system performance, troubleshoot issues, and implement enhancements to ensure long-term system reliability.
• Support gate reviews for system lifecycle checkpoints, ensuring all deliverables meet DHS standards.

What You Will Bring With You:

• Active Salesforce Administrator certification.
• 3+ years as a Salesforce Administrator for large production orgs.
• 6+ months of hands-on experience in DevOps practices, including software release management, version control, and deployment automation (e.g., using tools like Git, Jenkins, or Salesforce DX).
• Candidate must have a Public Trust or an Active Secret clearance.
• U.S. Citizenship is required due to federal contract requirements.
• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
• Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years.

What We Would Like You To Bring With You:

• Salesforce Advanced Administrator certification or other technical Salesforce certifications.
• Demonstrated proficiency in Salesforce configuration (e.g., flows, Community Sites, custom objects, fields, validation rules, etc.) and org administration (SSO, email relay, internal & external user administration, AppExchange package management, etc.)
• Experience with data migration tools (e.g., Data Loader, Salesforce Data Import Wizard) and integration processes.
• Understanding of DoD and federal government security standards and experience supporting ATO processes.
• Experience administering OmniStudio components (Flex Cards, OmniScripts, Integration Procedures, etc.)
• Familiarity with Salesforce Public Sector Solutions components.
• Experience with Salesforce Government Cloud implementations for federal clients, particularly DHS or DoD.
• Prior involvement in data migration projects from legacy systems to cloud platforms.
• Prior experience implementing or administering DevOps tools including code repositories, scripted actions, automated code scans, etc.
• Prior experience delivering user training or creating technical documentation.

Professional Skills:

• Highly effective analytical and problem-solving capabilities.
• Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables.
• Excellent communication and interpersonal skills to interface effectively with team members and federal clients.