Inside Sales Representative (night Shift) - Remote Eligible

Inside Sales Representative

IBS Electronics is a global distributor supporting the electronics and manufacturing industry with bespoke supply chain solutions that drive efficiency, value, and long-term growth. We provide sourcing, logistics, and value-added services to customers in a wide range of industries, including aerospace, defense, automotive, industrial, and telecommunications.

We have recently launched a new e-commerce website experience to better serve our global customer base. As part of this digital transformation, we are hiring a dedicated Inside Sales Representative in the Philippines to support our U.S. operations and ensure our customers receive prompt, professional assistance that supports retention and long-term growth.

Position Summary

This role is responsible for supporting inbound customer inquiries, processing orders, following up on leads, and maintaining high levels of service to ensure a positive customer experience across every interaction. The ideal candidate is detail-oriented, proactive, and comfortable working in a fast-paced environment aligned with U.S. business hours.

Key Responsibilities

• Respond to customer inquiries via email, phone, and live chat in a timely and professional manner
• Support customers using our new e-commerce platform, assisting with web orders, product availability, pricing, order status, and delivery tracking
• Process sales orders and enter customer data accurately in CRM and ERP systems
• Follow up on inbound leads, quote requests (RFQs), and web inquiries to help convert interest into sales opportunities
• Collaborate with the U.S. Inside Sales and Operations teams to ensure smooth order execution and customer satisfaction
• Maintain accurate customer records and assist with administrative support related to sales transactions
• Ensure all customer interactions align with our commitment to efficiency, responsiveness, and value creation

Qualifications

• 1–3 years of experience in inside sales, customer service, or a related B2B role (experience in electronics or manufacturing is a plus)
• Excellent communication skills in English — both verbal and written
• Strong attention to detail, organizational skills, and ability to manage multiple tasks
• Familiarity with CRM and ERP systems (Salesforce, Netsuite, or similar platforms) preferred
• Tech-savvy and able to support customers using digital tools and e-commerce systems
• Self-motivated, reliable, and able to work independently during night shift hours
• Prior experience working remotely is an advantage

What We Offer

• Competitive compensation with performance-based incentives
• Long-term career growth with a global distribution leader
• Remote work flexibility and a collaborative team environment
• Professional development opportunities in sales, supply chain, and customer engagement
• The opportunity to be part of a company focused on delivering value and building lasting customer relationships