Operational Support

Operational Support

Location: Blantyre – office based

£27,498 - £32,350 plus strong benefits package and excellent career progression opportunities

Full Time / Permanent

Closing Date: 9th September

At SP Energy Networks, we're committed to building the networks of the future—smart, sustainable, and secure. As the demand for electricity grows, especially from renewable sources, our team is at the forefront of innovation, ensuring communities are powered safely and reliably. We believe our people are key to delivering a better future, faster—and we're looking for new talent to join us.

To provide operational business support for LV Services within SP Energy Networks' Licence Programmes, with a strong focus on delivering high-quality customer service and technical support. This role involves managing customer operations including communication, billing, contracts, complaints, and service requests, as well as overseeing contractors where required. You will contribute to the development and implementation of new programmes and improvements that support evolving customer needs.

As part of your responsibilities, you may assume direct responsibility for customer operations for specific clients. The role also includes performing specialized technical support tasks in a hands-on environment, following prescribed procedures with moderate supervision.

Responsibilities:

• Act as an effective team member, supporting with a range of administrative duties.
• Manage incoming correspondence, job requests, and stakeholder communications.
• Ensure all business requests are processed in line with established procedures and timelines.
• Deliver outstanding customer service and promote high standards across your area.
• Maintain awareness of and comply with Health, Safety and Environmental requirements.
• Champion a zero-accident culture and lead by example.
• Leverage innovative IT solutions and best practices to drive efficiency.
• Uphold quality standards in all activities.
• Contribute to the development and improvement of Licence Programme processes and procedures.

What You'll Need:

• Ability to thrive in a fast-paced, multi-functional team environment
• Strong customer service skills
• Familiarity with Energy Networks policies, procedures, and working practices (preferred)
• Understanding of health, safety, and environmental legislation
• SAP experience (desirable but not essential)
• Awareness of inter-business relationships

Essential:

• Proficiency in Microsoft Office and general computer literacy

What's in it for you:

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.

That's why our benefits include:

• 36 days annual leave
• Holiday purchase – perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers – save more and spread the cost of your technology purposes
• Count us in – pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to 'nudge' financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks:

SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It's a role that puts us right at the heart of Scotland's ambition to be Net Zero by 2044. And we're taking it very seriously.

With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.