Customer Service Representative

Customer Service Representative

Help us create a better future, quicker

As a Customer Service Representative, we are looking for candidates who will be career focussed and driven to offer an exceptional customer experience and can communicate effectively with our internal teams, external partners and of course our customers (both inbound and outbound).

What you'll be doing

The role will focus on supporting our customers, particularly those in vulnerable situations and making sure they benefit from the wide range of additional support services we offer, as well as working with the wide range of partnerships and third sector organisations.

The role will also act as support to the wider team as well as back-office support and administration duties, therefore an understanding of Microsoft Office packages (Excel) will be advantageous.

Due to recent adverse storm weather and the impact that can have on our customers electricity supply, this role will also offer assistance in these circumstances, training in how to effectively assist and handle these types of calls from our customers will be provided by SP Energy Networks.

What you'll bring

A successful candidate will have strong customer service skills with a positive attitude and committed to supporting them fully and maximising the services we can deliver to improve their daily lives. Previous customer focused experience, an ability to prioritise tasks and being IT literate will be beneficial to any application.

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that so that you have everything you need to take care of your world – today and tomorrow. That's why our benefits include:

• 36 days annual leave
• Holiday Purchase – perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers – save more and spread the cost of your technology purchases
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It's a role that puts us right at the heart of Scotland's ambition to be Net Zero by 2044. And we're taking it very seriously. We're investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.

Important

Advert will close at 23:59 GMT the day before Job Posting End Date below

April-7-2026