Account Executive - Personal Insurance

Insurance Administration

Assists in the production of new accounts and the retention of existing accounts. Provides prompt, efficient, high-quality service to designated accounts in support of Producer activities. High-pressure, fast-paced environment with significant telephone and personal disruption. Large number of multiple steps in complex system performed with accuracy and speed is essential.

Essential functions of the position include: aiding clients with service needs and making changes to existing accounts. Specific service and marketing responsibilities are required in this position. Meets service and sales delivery standards and performs essential function to the quality and service standards developed by the agency.

Interact with customers to provide information or response to inquiries about products and services and to handle and resolve complaints.

Maintains and updates electronic and transactional files (if applicable).

Maintains a concern for timeliness and completeness when interacting with customers, agency, and company personnel to minimize potential for errors & omissions claims.

Receives phone calls and office visitors requesting quotes, changes to existing coverage. Completes changes/requests within 24 hours of receipt. Determines acceptability and placement, completes endorsements, and collects premium when applicable.

Receives and reviews all terminations and cancellations to determine action to be taken and takes needed action within 72 hours of receipt.

Follows up on outstanding claims and provides assistance in their resolution, as necessary.

Documents all material conversations with insureds and/or carriers regarding exposures and coverages.

Sets priorities and manages workflow to ensure efficient, timely, and accurate processing of transactions and other responsibilities.

Maintains a cordial and effective relationship with clients, co-workers, carriers, vendors, and other business contacts.

Keeps informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance.

Performs other functions as assigned by management.

Skills:

• Speaking – Talking to others.
• Active Listening – Listening to others, not interrupting, and asking good questions.
• Service Orientation – Looking for ways to help people.
• Reading Comprehension – Reading work-related information.
• Must be an assertive self-starter with the ability to influence others.
• Should have demonstrated effective presentation skills through both verbal and written communications. Ability to communicate orally and in writing with others to explain complex issues; receive and interpret complex information and respond appropriately.
• Full knowledge of insurance products and usages.
• Knowledge of insurance rating and underwriting procedures.
• Ability to carry out complex tasks with many concrete and abstract variables.

Education & Licenses:

• Prefer high school diploma or equivalent.
• Must have all licenses as required by the State Department of Insurance to discuss and/or sell insurance. Must also be current on all Continuing Education (CE) credits needed to renew license.