Service Engineer

Service Engineer

Responsible for operating and maintaining the equipment that is essential to the Proton Therapy System (PTS), troubleshooting equipment issues, performing routine preventative maintenance, conducting system inspections, and communicating the system's status to leadership and other stakeholders, support hardware and software testing, and be involved in all phases of PTS maintenance, including unit testing, integration testing, validation testing, and other site-related activities, which affect global operations.

Challenges We Trust You With

• Maintain and deploy the Proton Therapy System (PTS) for various customer needs, which will include but not be limited to: QA, Development, Software/Hardware Testing, Troubleshooting, and Experimentation.
• Troubleshoot PTS equipment including electrical, mechanical, and software problems.
• Perform maintenance of the PTS including but not limited to routine preventative maintenance, system upgrades, and corrective maintenance as necessary.
• Perform system inspections and clearly communicate the status of the system to leadership as well as to IBA employees.
• Provide support to PTS Hardware and Software testing.
• Support daily clinical operations for the customer clinical staff as defined by the Site Manager and Site Technical Leader (STL) in accordance with site policies.
• Maintain adequate records as defined by the customer and Site Manager in accordance with company QA and FDA regulations.
• Support the PTS in all phases, which will include but not be limited to unit testing, integration testing, validation testing, and other various site-related activities as the Site Manager and STL defines them.
• Coach and support new hires and peers in a career progression path.
• Perform other related duties as required and assigned.

What We Value

You have:

• B.S. in Engineering, Physics or other applicable field, or a High School diploma or Associate's Degree with 3+ years of relevant work experience, such as hands-on electrical, mechanical system repair, troubleshooting, maintenance of large integrated systems.
• 3+ years' experience in electrical/mechanical system repair, troubleshooting, maintenance of large integrated systems.
• Candidate should have experience in several of the following: Cyclotrons, Electronics, Mechanical Systems, Software Analysis, X-Ray Systems, Positioning Equipment, Cooling Systems, Vacuum Systems, PLC's (Siemens), Regulation Loops, Drivers, Sensors, Electric Motors, Radars, High Voltage Equipment, Power Supplies, Proton Therapy Systems, etc.
• Solid general knowledge of/experience with - MS Suite: Excel, Word, Access, Outlook, Teams, etc.
• Knowledge of local EHS (Environment, Health, and Safety) regulations.
• Basic knowledge of LINUX systems, SAP, Siemens Step 7, and Service Max is a plus.
• Experience in LEAN maintenance and Computerized Maintenance Management Systems (CMMS) is a plus.

And You Also Are:

• Mission oriented, driven by what is possible to protect, enhance and save the lives of the patient we serve.
• Customer service oriented, with a solution-oriented mindset (listen and seeks to understand).
• A team player with strong interpersonal skills and the ability to collegially collaborate across teams.
• Thoughtful, driven, proactive, and hands-on individual.
• Able to follow rules, regulations, and be able to deliver on strict deadlines.
• Willing to travel during the training period (+/- 2 months), and as needed for career development and additional specialized training.
• A flexible person, willing to work in rotating shift work, and occasional weekends.

Compensation and Benefits

The approximate annual base salary range for this position is provided below. Within this range, individual compensation is influenced by various factors such as location, job-specific skills, work experience, and relevant education or training. This role may also qualify for discretionary bonuses, profit sharing, commissions, and benefits.

Approximate Range $79,700 – 105,300 USD

IBA is committed to recognizing your dedication and contributions to our company's success while upholding the standards of a B Corp and living by our values. As a result, we provide benefit plans that not only reward your hard work but also offer you and your family comprehensive and affordable financial, health, and wellness protection. We are confident that you will find our benefit offerings to be of great value for both you and your dependents.

Foundational Benefits paid for 100% by IBA: Basic Life insurance (1x annual pay) Accidental Death & Dismemberment Insurance (1x annual pay) Short Term Disability (80% of pay) Long Term Disability (60% of pay) Medical Insurance premium subsidy for each of the 3 available options Wellness Program cash incentives (up to $500/year) Annual contribution to Health Savings or Health Reimbursement Accounts Dental Insurance premium subsidy Vision Insurance premium subsidy 4% 401(k) Plan match Profit Sharing Plan 10 weeks 100% paid Parental Leave (Mothers and Fathers) 7 personal days annually 10 days of PTO in first year Emergency Travel Services Employee Assistance Plan Tuition Reimbursement Program Professional growth education programs Above and Beyond Reward Program Job referral rewards

Additional benefits available: Voluntary Life Insurance Voluntary Spousal Life Insurance Pre-paid Legal Services Health Savings Account Health Care Flexible Spending Account Dependent Care Flexible Spending Account

Life at IBA

IBA is a listed company, headquartered in Belgium, and employs 1800 people across the globe mobilizing their skills and passion to Protect, Enhance and Save lives. We develop, manufacture and support innovative equipment and software solutions for diagnostic, cancer treatment, and industrial applications. Innovating for life since more than 30 years, IBA has open new ways to diagnose and fight cancer and become the worldwide technology leader in the field of Proton Therapy, which is today the most advanced technologies treatment against cancer. Our core particle accelerators knowledge is unparalleled, with 100,000 patients treated on our proton therapy solutions and over 550 accelerators in operation globally.

• Next generation Proton Therapy technologies
• Radiopharmaceuticals providing oncology care providers with premium quality services and equipment
• Dosimetry advanced solutions for Quality Assurance of medical equipment and increased patient safety
• Particle accelerators for the Industrial and medical world

Our 4 business lines are employing more than 1,500 passionate professionals worldwide dedicated to our Mission: Protect, Enhance and Save lives. Join us At IBA we dare to develop innovative solutions pushing back the limits of technology. We achieved worldwide recognition in our field by supplying the world's top oncologists with the most precise, cancer-defeating, technologies. If you are passionate, cause-driven, you can make this quest yours by joining our dedicated colleagues and give your career a new meaning.