Service Engineer

Service Engineer

We're looking for a hands-on engineer to install, operate and maintain our cutting-edge Proton Therapy System (PTS). You'll troubleshoot issues, perform routine and corrective maintenance, support hardware/software testing, and contribute to system upgrades and inspections. Your work will directly support clinical operations and global system performance.

Key Responsibilities

• Install and maintain the PTS during all phases of deployment including QA, EHS, development, testing, validation and clinical support.
• Troubleshoot electrical, mechanical, and software issues.
• Propose improvements relating to equipment reliability, install ability and operability, in collaboration with R&D.
• Perform preventative and corrective maintenance, upgrades, and inspections.
• Communicate system status to leadership and internal teams.
• Support hardware/software testing and clinical operations.
• Maintain records in line with QA and FDA standards.
• Participate in all phases of system testing (unit, integration, validation).
• Mentor and provide support to new team members and/or subcontractors.
• Train customers to use equipment and/or system in a safe and efficient manner.
• Work rotating shifts and occasional weekends.

What We're Looking For

• Education/Experience: B.S. in Engineering, Physics or related field. OR High School / Associate's Degree with 3+ years of hands-on experience in system repair and maintenance.
• Technical Skills: Experience with cyclotrons, PLCs (Siemens), cooling/vacuum systems, high-voltage equipment, and proton therapy systems. Familiarity with MS Office; LINUX, Python, SAP, Siemens Step 7, Jira and Service Max a plus. Knowledge of EHS regulations and LEAN maintenance practices.

Who You Are

• Mission-driven and passionate about improving patient outcomes.
• Customer-focused with a proactive, solution-oriented mindset.
• Collaborative team player with strong interpersonal skills.
• Reliable, detail-oriented, and committed to meeting deadlines and regulatory standards.
• Flexible to travel and work shifts/weekends as needed.

Compensation and Benefits

IBA offers a comprehensive benefits package that reflects our commitment to employee wellbeing and our values as a B Corp. Our plans are designed to support your financial, health, and personal needs—covering you and your family.

Salary: Approx. $$66,500 - $89,800

Core Benefits (100% employer-paid):

• Life & AD&D Insurance (1x annual salary)
• Short/Long-Term Disability (80% / 60% of pay)
• Medical, Dental, Vision premium subsidies
• Health Savings Accounts / Health Reimbursement Accounts contributions
• Wellness incentives (up to $500/year)
• 401(k) match (4%)
• 10 weeks full paid Parental Leave
• Paid time off: 7 personal + 10 PTO days (first year)

• Tuition reimbursement & development support
• Emergency travel & employee assistance

Optional Benefits: Voluntary Life Insurance, Pre-paid Legal, Flexible Spending Accounts

Location: Boca Raton, FL, US

Work regime: Full-Time

Kind of contract: Open Ended Contract