Policy Support Specialist

Policy Support Specialist

IAT Insurance Group has an opening for a Policy Support Specialist in the following offices and product lines listed below. The specific level for this role will be commensurate with the experience level of the selected candidate. Please note, IAT works on a hybrid schedule, working from the office Monday through Wednesday with the option of working remotely Thursday and Friday.

Product lines:

• Inland Marine
• Aviation

Locations:

• Rolling Meadows, IL

The Policy Support Specialist is responsible for processing and indexing submission/policy documents (new business, renewals, cancellations, endorsements, correspondence, etc.), performing technical and administrative support in accordance with standard procedures. This position is also responsible for maintaining records, preparing reports, verifying information, and resolving common problems.

Responsibilities:

• Review and ensure documents are properly indexed into electronic document management systems.
• Pull and upload third party vendor reports based on segment specific requirements.
• Reviews submission documents for completeness based on business specifications.
• Registers submissions and indexes documents into policy administration system.
• Reviews clearance requirements and appropriately resolves conflicts, including Broker of Record changes.
• Engages with Underwriting Support and Underwriting teams to resolve issues.
• Completes policy transactions including cancellations, OFAC checks, motor carrier filings, etc.
• Process policy notices: Non-renewals, Conditional Renewals, Notice of Cancellations, Rescissions and Reinstatements.
• Responsible for working with team members to complete tasks in assigned queues.
• Perform other tasks as needed.

Qualifications:

Must have:

• High School graduate or equivalent (equivalent is defined as having 4 years of relevant insurance experience).
• Ability to work in fast paced, high volume, and deadline-driven production environment.
• Practical experience with MS Office, data entry, and detail-oriented research.
• High level of attention to detail is required to ensure accuracy of work.
• Basic organizational, time management and follow-up skills.
• Must have strong communication skills (written and verbal) and have the ability provide a first-rate experience for our customers.
• To qualify, all applicants must be authorized to work in the United States and must not require, now or in the future, visa sponsorship for employment purposes.

Preferred to have:

• Associate degree or 2 years of relevant insurance, clerical, administrative, or customer service experience.

Our Culture:

IAT is the largest private, family-owned property and casualty insurer in the U.S. INSURANCE ANSWERS TOGETHER® is how we define IAT, in letter and in spirit. We work together to provide solutions for people and businesses. We collaborate internally and with our partners to provide the best possible insurance and surety options for our customers.

At IAT, we're committed to driving and building an open and supportive culture for all. Our employees propel IAT forward – driving innovation, stable partnerships and growth. That's why we continue to build an engaging workplace culture to attract and retain the best talent.

We offer comprehensive benefits like:

• Core hours are 8-5 local time with overtime available when needed
• Flexible start time and lunch options
• Hybrid work environment (In office Monday-Wednesday with the option to work remotely Thursday and Friday.)
• Dress for Your Day Policy
• 26 PTO Days (Entry Level) + 12 Company Paid Holidays = 38 Paid Days off
• 7% 401(k) Company Match and additional Profit Sharing
• Paid parental leave
• Personalized 1:1 training
• Limited team size enhancing collaboration and leadership support
• Variety of training programs and development opportunities
• Healthcare and Wellness Programs
• Opportunity to earn performance-based bonuses
• College Loan Assistance Support Plan
• Educational Assistance Program
• Mentorship Program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug-free workplace and participate in E-Verify.

Compensation:

Please note, if you live in Illinois, the typical range for this role will be $17/hour to $27/hour. This range represents the anticipated low and high end of the hourly rate for this position in those locations. Actual hourly rates will vary based on factors such as a candidate's qualifications, skills, competencies, and geographical location related to this specific role. The total compensation will include a base salary, performance-based bonus opportunities, 401(K) match, profit-sharing opportunities, and more.