Customer Service Representative Call Center - Work From Home (orlando, FL Area) - Remote Eligible

Customer Service Representative

On-site training and then working from home. Must live in the Orlando, FL area!

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Customer Service Representative at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

Competitive Pay

Medical/Dental/Vision/401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

*Benefit eligibility will vary by position

As a Customer Service Representative, a typical day will include:

• Communicate with potential owners via telephone to resolve customer service concerns and answer questions.
• Promote awareness of brand image internally and externally.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to HVC, including up-selling.
• Identify guest reservation needs by asking open-ended questions to obtain all necessary information.
• Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available.
• Ability to handle multiple systems simultaneously, along with proficiency in reading, writing and comprehension.

Guest Experience and Company Standards

• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Maintain confidentiality of proprietary materials and information.
• Always follow company policies and safety procedures.

To become a Customer Service Representative at HVC:

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.
• Must possess the ability to navigate multiple computer systems simultaneously, along with proficiency in reading, writing, and comprehension.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

#CallCenter #ihvocc

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.