Director Of Sales & Marketing

Director Of Sales

Come join our boutique hotel located on the Gold Coast of Downtown Chicago! Poised against the vastness of Lake Michigan, Thompson Chicago, by Hyatt, takes center stage on the iconic Gold Coast. Boasting 247 spacious guest rooms and suites, come lead our dynamic sales team.

Job Post Summary:

The Director of Sales directs all aspects of sales including analyzing and achieving strategic objectives and business growth potential. Direct staff, sales, sales & marketing expenses, along with training and managing the growth of sales team.

Essential duties and responsibilities include the following (other duties may be assigned):

Develop pricing and market strategies with the General Manager and Revenue Manager, constant monitoring of competition and marketplace in general; must be prepared and able to react under fluctuating market conditions

Prepare and execute annual marketing plan, promotion and advertising plans covering sales, food and beverage events, hotel promotions, media relations as well as participating in multiple property campaigns

Design plans and materials for promotions and public relations

Meet or exceed pre-determined booking goals for guest room revenue; meet or exceed budgeted costs and revenue on a monthly average with the liberty to negotiate as needed on individual functions within established guidelines yet maintaining the overall revenue goals

Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client

Compile lists of prospective clients for use as sales leads from various sources

Solicit new and repeat guest room and meeting business

Maintain client base of key accounts and conventions

Determine the guests needs, space availability, and meeting details

Make outside sales calls and telemarket to obtain business; utilize site inspections and on-site luncheons to book business

Monitor pricing, service levels, facilities and function activities at competitive facilities to ensure the Hotel remains in a competitive position

Evaluate a potential piece of business for profitability and overall benefit to the Hotel

Have acquired knowledge with the ability to upsell clients, while promoting a level of service parallel to the luxury stature of the facility

Complete coordination of the Sales group functions; accurate and timely preparation of detailed Sales Contracts and Group Resumes as necessary to ensure a common quality understanding of what the client is to receive in terms of products and services

Review function contracts prior to distribution to client and hotel staff

Follow up on the progress of groups booked

Generate thank you notes to clients after functions with prompt follow up of negative client feedback as necessary

Represent hotel in community affairs and industry related events

Prepare weekly activity report to include all financial booking performance and personal call reports for active solicitation performed

Hold a daily pre-shift meeting with staff in order to be prepared for each daily activity and review any variations with management and staff

Consistently monitor the performance of associates on an on-going basis and provide feedback/counseling as needed

Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel

Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department

Promote open channels of communication between all hotel departments

Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates

Accountable for the financial performance of the department with emphasis on achieving or exceeding of predetermined booking goals

Prepare 30-60-90 Day Revenue Forecast on a monthly basis for presentation

Holds department meetings and attends inter-departmental meetings

Determine the requirements for and the follow up on special groups, VIPs, etc.

As needed, check banquet functions prior to guest arrival and make personal contact with client at the time of function with proper introduction of service staff who will handle the event

Education and/or Experience:

College Education and/or 3-4 years of Sales Management Experience a must. Prior Hyatt and/or lifestyle hotel experience preferred.

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule:

Monday to Friday

Supplemental Pay:

Bonus pay

Willingness to travel:

25% (Preferred)

Work Location: In person