Assistant General Manager - Operations (BOH)

Assistant General Manager - Operations (Back of House)

This role is for a passionate hospitality professional who leads by example and constantly strives to elevate their team and the service they provide. The Assistant General Manager - Operations (Back of House) thrives in a dynamic environment, is open to new ideas and works closely with the operational teams.

Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of exceeding guest expectations.

Responsibilities & Skills

• Ensures that all brand standards are being maintained in each area of the property
• Work with AGM- FOH in achieving common goals
• Directly leads Housekeeping, Maintenance and Shuttle Operation departments
• Oversees Common Area cleanliness, Outside / Inside Building Maintenance and Security
• Conducts weekly one on one meetings with Department Heads
• Plan, organize, facilitate and attend departmental/hotel wide meetings as required
• Ensures each department has accurate and complete inventory and all supplies are maintained
• Assists and approves departmental scheduling in conjunction with occupancy and business needs
• Monitors productivity of all departments and makes proactive adjustments
• Assist departmental supervisors and managers with performance management as needed
• Motivates and empowers staff to solve guest issues
• Focused on guest satisfaction (HySat) scores and strategies to improve
• Provides excellent customer service by being readily available/approachable for all guests
• Ensures training and onboarding of all new team members are thorough and completed in a timely fashion
• Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas
• All other duties as assigned
• This position directly reports to the General Manager.

Qualifications

• Minimum five years experience in a hotel environment and three years management experience in a similar role
• Proven track record of successful strategy implementation and achieving/succeeding goals
• Previous experience with operational departments, budgeting and forecasting; preference for a Food and Beverage background
• Proficient use of Microsoft suite including Excel, Word, Outlook, Opera Cloud and Micros
• Proven ability to communicate effectively in English, written and verbal, particularly the ability to correspond to guest complaints (in person and in written form)
• Ability to demonstrate the highest level of hospitality and professionalism in order to motivate the team to achieve the highest standards possible
• An exceptional level of attention to detail and ability to multitask while working in a dynamic environment
• Maintain positive and productive working relationships with other associates and departments
• Proven team leader with a high level of energy and motivation
• Ability to work a flexible schedule: weekends as required

Benefits

• Competitive salary and benefits package
• Hyatt Colleague Rate Program
• Health& Life Insurance Benefits