Network & Voip Support Specialist - Remote Eligible

Network & VoIP Support Specialist

At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they're hired directly into client teams and provided ongoing support by Huzzle.

Role Type: Full-time

Engagement: Independent Contractor

Job Summary

We are seeking a highly technical Network & VoIP Support Specialist with strong hands-on troubleshooting expertise. This role is ideal for candidates who excel at diagnosing and resolving connectivity issues across the OSI model, TCP/IP stack, DNS/DHCP environments, firewall configurations, and enterprise VPN infrastructure.

Key Responsibilities

Perform advanced troubleshooting across all OSI layers (Layer 1–7) to diagnose and resolve network and VoIP issues.

Identify and resolve connectivity problems related to TCP/IP, DNS, DHCP, NAT, and firewall rules.

Configure, manage, and troubleshoot VPNs (IPSec/SSL), SD-WAN deployments, and site-to-site connections.

Support and administer Cisco Meraki environments, including switches, routers, wireless access points, and firewalls.

Diagnose VoIP-related issues such as packet loss, jitter, latency, SIP registration failures, and QoS misconfigurations.

Manage and prioritise tickets in a high-volume inbound/outbound call environment.

Escalate complex network outages appropriately while maintaining ownership of resolution.

Maintain accurate documentation of troubleshooting steps, root cause analysis, and configuration updates.

Collaborate with engineering and infrastructure teams to implement long-term network optimisations.