Service Desk Technician

Service Desk Technician

Imagine the ultimate destination for those who want to work at the cutting edge of technology, energy, and infrastructure. Hut 8 is on a mission to build and operate some of the world's largest data centers for next-generation computing workloads, including AI, Colocation, Cloud, and Bitcoin Mining. We are proud to offer interesting and challenging opportunities for individuals who want to build teams, solve problems, and make an impact from day one. If you're an ambitious individual looking for a career that is as rewarding as it is challenging, you've come to the right place.

About The Role

We are seeking a skilled Service Desk Technician to join our team and provide technical support across the company. The ideal candidate will have excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve issues efficiently.

Some of the responsibilities you should expect are the following:

• Provide first-line technical support to end-users via phone, email, or in-person.
• Troubleshoot hardware, software, and network issues and provide timely resolutions.
• Document all support incidents and resolutions accurately in the ticketing system.
• Escalate complex technical issues to appropriate teams or resources for resolution.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Perform software updates, patches, and system backups as needed.
• Assist in the setup and configuration of new hardware and software.
• Provide training and guidance to end-users on the proper use of hardware and software.
• Maintain inventory of hardware, software licenses, and other IT assets.
• Stay current with technological developments and best practices in the IT field.
• Other duties as assigned.

About You

• Bachelor's degree in Information Technology, Computer Science, or related field (preferred) or equivalent work experience.
• Proven experience in a technical support role, preferably in a help desk or service desk environment.
• Strong knowledge of Windows and Mac operating systems.
• Experience with troubleshooting hardware, software, and network issues.
• Familiarity with ticketing systems (e.g., ServiceNow, JIRA) and remote desktop support tools.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

About The Work Environment

This role is in office at our corporate headquarters in the Brickell area of Miami, Florida. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Makes Hut 8 A Great Place To Work

Hut 8 offers a benefits and wellness program that includes medical, dental, vision, life, and short-term and long-term disability insurance, as well as paid time off. We are proud to invest in building the best team in the industry. At all levels of the organization, we are driven by an entrepreneurial spirit, radical transparency, and relentless growth mentality.

At Hut 8, you will have the opportunity to:

• Work with bright, driven peers from a range of educational and professional backgrounds including software development, energy, engineering, entrepreneurship, investment banking, private equity, and management consulting
• Design and pitch new products, services, and other initiatives to a leadership team consisting of serial entrepreneurs and seasoned executives and backed by a board of directors consisting of industry veterans of energy, finance, and government
• Debate ideas and alternatives in a truly meritocratic setting where the learning curve is steep and the lessons come from both senior and junior members of the team
• Build a lifelong network of friends and professional connections at the cutting-edge intersection of technology, energy, and infrastructure