Customer Support Representative (saas) - Remote Eligible

Customer Service Representative

We're part of a leading Recruitment-as-a-Service (RaaS) network powered by Hustler Marketing. Hustler Marketing is a full-service digital agency serving eCommerce stores and B2B brands globally, specializing in email & SMS marketing, UGC ads, creative production, and high-quality talent placement.

What sets us apart is our values: bold creativity, data-driven decision making, and a linchpin mindset. Nearly 75 clients across 5 continents trust us not only for campaigns, but also for building strong, scalable teams that drive long-term growth. Hustler Marketing recruits top talent across the Americas, Europe, and Asia, offering flexibility, global reach, and meaningful opportunities to shape client success.

As we expand our RaaS (Recruitment As A Service) talent pool, we're seeking stellar Customer Service Representatives who combine empathy, problem-solving, and professionalism. Your role will be central in supporting digital companies that collaborate with Hustler Marketing to build world-class customer experience teams.

As a Customer Service Representative within our RaaS talent pool, you'll serve as the front line of support for users of digital platforms. Depending on client's and partner's requirements, you will manage queries through chat, email, ticketing systems, and occasionally phone, ensuring every interaction leaves a positive, professional impression.

You'll be expected to master products quickly, resolve account-level issues, escalate when needed, and collaborate with internal client teams to close feedback loops. The role demands attention-to-detail, patience, product knowledge, good communication and the ability to act autonomously, all while upholding high standards for company's success.

This role is a great fit if you enjoy finding solutions, communicating with people, thriving in structured workflows, but can also think on your feet when situations require flexibility. You'll help businesses protect customer relationships, reduce churn, and create memorable user experiences.

The mission of this role is to ensure every user interaction reflects the quality promise of our RaaS network: fast, accurate, empathetic, and proactive support. You'll play a crucial role in protecting client relationships, improving user satisfaction, and ensuring customers remain loyal and supported.

The responsibilities of a Customer Service Representative include the following:

• Responding to incoming user queries (email, chat, ticketing), delivering solutions that are clear, helpful, and timely.
• Troubleshooting common usage, account, or billing issues with confidence.
• Escalate more technical or non-standard issues to specialist or product teams when needed.
• Diligent follow-ups to ensure complete resolution of support cases.
• Document interactions clearly in the support or CRM system; ensure records are accurate and helpful.
• Contributing to knowledge base materials, FAQs, and support content to improve self-service for users.
• Identifying patterns of issues and reporting feedback to product/operations teams for continuous improvement.
• Upholding service level expectations and maintaining consistency in tone, empathy, and brand standards.

Overall, the Customer Service Representative will play an important role in driving customer success and maintaining our clients' reputation for excellence by delivering exceptional support and ensuring reliability in the user experience.

This Customer Service Representative role includes the following:

• Full-time commitment, 8 hours per day.
• Availability during appropriate office hours depends on the client's time zone (often European or US hours).
• Competitive compensation with potential for additional benefits.
• Full employee status with payroll, statutory benefits, and employment compliance.
• Paid annual leave and sick leave.
• Standard notice period according to the employment contract.