Entry Level Customer Service Assistant

Entry Level Customer Service Assistant

Position Overview: We are seeking an enthusiastic and motivated Entry Level Customer Service Assistant to join our dynamic team. This is an exciting opportunity for individuals looking to start their careers in customer service within a fast-paced and supportive environment. As an Entry Level Customer Service Assistant, you will be the first point of contact for our valued customers, providing them with essential support and information. Salary Range: $15.50 - $25.00 yearly Location: Cincinnati, OH

Key Responsibilities

• Assist customers via phone, email, and in-person with inquiries and requests
• Provide accurate information about products and services offered by the company
• Resolve customer issues and complaints in a timely and professional manner
• Document customer interactions and maintain accurate records in our system
• Collaborate with team members to improve service delivery and customer satisfaction
• Participate in training sessions to enhance product knowledge and customer service skills

Skills, Knowledge and Expertise

• High school diploma or equivalent
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Ability to work effectively in a team environment
• Proficiency with basic computer applications and customer management software
• Positive attitude and a passion for helping customers

Benefits

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Professional development and training opportunities
• Collaborative and innovative work environment

If you're a detail-oriented professional with strong data management skills, we'd love to have you join our team. Please submit your resume and a brief cover letter explaining your interest in the role.