Entry Level Customer Service Agent

Entry Level Customer Service Agent

Job Title: Entry Level Customer Service Agent Location: Washington, DC Job Type: Full-Time

Job Overview

We are seeking enthusiastic and motivated individuals to join our team as Entry Level Customer Service Agents. In this crucial role, you will be the first point of contact for our customers, representing our brand and ensuring a positive experience at every interaction. You will be responsible for addressing customer inquiries, resolving issues, and providing detailed information about our products and services.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Provide accurate information regarding products and services to customers.
• Assist customers in resolving issues and complaints effectively and efficiently.
• Document customer interactions and maintain detailed records in our database.
• Collaborate with team members to improve overall customer experience.
• Follow up with customers to ensure satisfaction and encourage repeat business.

Skills, Knowledge and Expertise

• High school diploma or equivalent required; additional education or certification in customer service is a plus.
• Strong verbal and written communication skills.
• Basic computer skills and familiarity with office software.
• Ability to work independently and as part of a team.
• Demonstrated problem-solving skills and patience with customers.
• Flexibility to work various shifts, including evenings and weekends.

Benefits

• Opportunities for professional growth and career advancement.
• Comprehensive training to support your role and skill development.
• Collaborative and inclusive work environment.
• Paid time off, including holidays and vacation days.

About Swipe Say Easy

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.