Customer Support Assistant

Customer Support Assistant

We are seeking a detail-oriented and proactive Customer Support Assistant to join our team. The ideal candidate will serve as the first point of contact for our customers, providing timely and professional responses to inquiries, resolving issues, and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a passion for helping others.

Key Responsibilities

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional manner.
• Assist customers with product or service-related questions, troubleshooting, and issue resolution.
• Document customer interactions and maintain accurate records in the CRM system.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure their concerns have been addressed satisfactorily.
• Collaborate with other departments to improve customer experience.

Skills, Knowledge and Expertise

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Previous experience in customer service or support roles is an advantage.
• Strong verbal and written communication skills.
• Proficiency with office software and customer service tools.
• Ability to multitask and manage time effectively.
• Problem-solving mindset with a positive attitude.

Benefits

Benefits

• Competitive salary within the range of $50,000 – $60,000 per year.
• Opportunities for career growth and professional development.
• Comprehensive health, dental, and vision insurance.
• Paid time off and holidays.
• Supportive and collaborative work environment.

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.