Customer Service Specialist

Customer Service Specialist

Location: Raleigh, NC Job Type: Full-time

About Us:

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our growing team. In this role, you will be the first point of contact for our customers, providing exceptional support and service to ensure their needs are met. You will play a vital role in maintaining customer satisfaction and loyalty by addressing inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities

• Provide excellent customer service by answering inquiries and resolving issues in a timely manner.
• Manage customer interactions via phone, email, and live chat.
• Maintain a positive and professional demeanor when responding to customer inquiries or complaints.
• Assist customers with product information, orders, and account-related issues.
• Document and track customer interactions in the CRM system for accuracy and follow-up purposes.
• Collaborate with team members and other departments to improve customer experience and service efficiency.

Skills, Knowledge and Expertise

• High school diploma or equivalent; Bachelor's degree preferred.
• Proven experience in a customer service role, preferably in a similar industry.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with the ability to handle challenging situations calmly.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with customer relationship management (CRM) software and Microsoft Office Suite.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and advancement

About Singnala:

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.