Customer Service Assistant
Customer Service Assistant
Job Title: Customer Service Assistant
Location: Miami, FL Job Type: Full-Time Department: Customer Service
Job Summary: We are seeking a dedicated and enthusiastic Customer Service Assistant to join our team! As a key member of our customer service department, you will play a crucial role in enhancing the overall customer experience by providing exceptional support and assistance. Your primary focus will be to address customer inquiries, resolve issues efficiently, and ensure that our clients feel valued and heard.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Resolve customer complaints and issues effectively and professionally.
- Provide information about our products and services to assist customers.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service processes and enhance customer satisfaction.
- Assist in training new staff members on customer service protocols and procedures.
Skills, Knowledge and Expertise
- High school diploma or equivalent; additional certification in customer service is a plus.
- Proven experience in a customer service or support role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach to challenges.
- Ability to work independently and as part of a team in a dynamic environment.
- Familiarity with customer relationship management (CRM) systems is preferred.
Benefits
- Opportunities for career growth and advancement.
- Health and wellness benefits.
- A supportive work environment that values teamwork and innovation.
- Paid time off and holiday benefits.
About Hustle Notice Biz
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Our Hiring Process
- Stage 1: Applied
- Stage 2: Review
- Stage 3: Interview
- Stage 4: Hired
Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.