Client Services Assistant – Gaming Industry

Client Service Assistant

Location: Haarlem, The Netherlands

Employment Type: Full-time

Salary: €31,050 gross per year (excluding holiday allowance)

Industry: Gaming Technology

About the Company

Our client is a global leader in the testing and certification of gaming devices and systems, with over 30 years of industry experience. Their Haarlem office brings together a diverse team representing nearly 50 nationalities, serving clients across more than 480 jurisdictions worldwide. The company is renowned for its integrity, world-class customer service, and commitment to employee development.

About the Role

As a Client Services Assistant, you will play a vital role in supporting the dynamic Sales team. You'll ensure smooth administrative processes, help deliver accurate proposals, and maintain the quality of client interactions. This is a fantastic opportunity for someone passionate about customer service and eager to work in a fast-paced, international environment.

Key Responsibilities

• Draft and support proposals for the EMEA Sales Team, working closely with Operations to ensure accuracy and compliance with procedures.
• Update and maintain the CRM system with client and sales information.
• Prepare weekly and monthly reports; collaborate with colleagues across all levels.
• Respond to internal and external client enquiries via email.
• Perform essential administrative tasks to support Legal, Finance, QA, and other departments.
• Manage processes such as NDA handling, access requests, and project submissions.
• Handle ad-hoc administrative assignments as required.

Required Qualifications

• Passion for customer success and support.
• Preferably MBO+ or HBO thinking level.
• Experience with CRM systems (Dynamics is a plus).
• Experience with sales reporting is a plus.
• Proactive, structured, and stress-resistant approach to work.
• Strong communication skills; team player mentality.
• Good command of English, both spoken and written.
• Proficiency in Microsoft Word, Outlook, PowerPoint, and Excel.

What's on Offer

• Competitive salary: €31,050 gross per year (excluding holiday allowance)
• 25 paid holidays per year (excluding bank holidays)
• Comprehensive pension plan
• 100% public transport reimbursement, €0.23/km by car, €0.10/km by bike
• Annual discretionary bonus
• €25 monthly health insurance contribution
• €15 monthly wellbeing contribution
• Quarterly company events and team lunches
• Discretionary annual salary reviews
• Diverse and inclusive workplace (48+ nationalities)
• Fresh fruit at the office
• Weekly Friday Social Hour

Work Environment

You'll work on-site in an easily accessible Haarlem office, collaborating with colleagues from around the world in a supportive and friendly atmosphere.