Care Management Support Assistant - Remote Eligible

Become A Part Of Our Caring Community And Help Us Put Health First

The Care Management Support Assistant (CMSA) is an important support position in the administration of care management. This is a remote work opportunity, but you must live in the state of Michigan. This virtual team mainly performs moderately complex administrative support tasks for the state of Michigan Medicaid program.

Responsibilities include:

• Contributing to the administration of care management.
• Providing CM support by managing shared mailboxes, downloading/uploading reports and data from/to shared data systems, data entry into the clinical documentation system, data entry for reports and dashboards, and will complete other administrative functions, as assigned.
• Ensuring timely and correct submission of state-required deliverables, researching alternative contact information for hard-to-reach members, contacting members to engage them in our care management programs, and supporting inbound call escalations.
• Interacting with internal and external staff and teams who support members and their families, and facilitating interaction with resources appropriate for care and well-being.
• Performing varied activities clerical activities including reporting data, tracking data, pulling reports and monitoring/managing email.
• Performing computations.
• Typically working on semi-routine assignments that are subject to change.
• Making, receiving, and soft transferring calls to and from members, providers, family, etc... Ensuring timely communication and follow up occurs with care management.

Required qualifications:

• Must reside in Michigan.
• Must have the ability for occasional travel to the provider site and/or the Detroit, Michigan office for staff meetings, training, etc.
• Ability to work the schedule for this position which is Monday-Friday between 8am-5pm Eastern Time.
• High School Diploma or equivalent.
• Ability to flex and adapt to regular change.
• Strong organizational skills with ability to manage multiple priorities.
• Excellent time management skills.
• Ability to follow through on tasks and complete assignments.
• Demonstrated collaboration and teamwork in a virtual environment.
• Intermediate working knowledge using Microsoft Office Programs specifically Teams, Excel, PowerPoint, Outlook and Word.
• Exceptional communication & interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.

Preferred qualifications:

• Associate's degree or LPN.
• Previous experience working in healthcare with Medicare, Medicaid and dual eligible populations.
• Microsoft Access proficiency
• Experience providing administrative support in a healthcare setting with older adults or people with disabilities.
• Computerized Documentation experience preferred.

Work at home internet statement:

• To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Scheduled weekly hours: 40

Pay range: $39,000 - $49,400 per year

Description of benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being.

About us: Humana Inc. is committed to putting health first – for our teammates, our customers and our company.

Equal opportunity employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.