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Manager, Operations

Increase efficiencies across the partnership organization internally and externally.
Salt Lake City
Mid-Level
$75,000 - 80,000 USD / year
1 week ago
Human Interest

Human Interest

The 401(k) for small and medium-sized businesses.

1 Similar Job at Human Interest

✨ About The Role

- Responsible for coaching and developing a team of Product Ops. Specialists/Associates to support daily transactions for retirement savings - Manage escalations and complex issues to resolution while establishing quality KPIs and targets - Develop scorecards for the team and identify process improvements to enhance productivity and quality - Investigate technology issues, work on process enhancements, and ensure excellent customer service - Collaborate on staffing and training needs, participate in cross-functional initiatives, and balance workload within and across teams

⚡ Requirements

- Bachelor’s degree or equivalent experience with 3 years of experience in Contact Center or Financial Services Management or related position - Strong leadership skills with a passion for coaching and developing team members - Excellent interpersonal communication skills and ability to use data to inform business decisions - Meticulous attention to detail and love for process improvement - Self-driven individual with a joy for learning new programs, systems, and tools
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Manager, Operations
Salt Lake City
$75,000 - 80,000 USD / year
Operations
About Human Interest
The 401(k) for small and medium-sized businesses.