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Manager, Operations
Increase efficiencies across the partnership organization internally and externally.
Salt Lake City
Mid-Level
$75,000 - 80,000 USD / year
3 months ago
Human Interest
The 401(k) for small and medium-sized businesses.
Job is no longer active
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✨ About The Role
- Responsible for coaching and developing a team of Product Ops. Specialists/Associates to support daily transactions for retirement savings
- Manage escalations and complex issues to resolution while establishing quality KPIs and targets
- Develop scorecards for the team and identify process improvements to enhance productivity and quality
- Investigate technology issues, work on process enhancements, and ensure excellent customer service
- Collaborate on staffing and training needs, participate in cross-functional initiatives, and balance workload within and across teams
⚡ Requirements
- Bachelor’s degree or equivalent experience with 3 years of experience in Contact Center or Financial Services Management or related position
- Strong leadership skills with a passion for coaching and developing team members
- Excellent interpersonal communication skills and ability to use data to inform business decisions
- Meticulous attention to detail and love for process improvement
- Self-driven individual with a joy for learning new programs, systems, and tools
Manager, Operations
Salt Lake City
$75,000 - 80,000 USD / year
Operations
Job is no longer active
About Human Interest
The 401(k) for small and medium-sized businesses.