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Customer Support Specialist
Help customers maximize their retirement savings through effective support and problem-solving.
Lindon, Utah, United States
Entry Level
$17 - 20 USD / hour
2 weeks ago
Human Interest
The 401(k) for small and medium-sized businesses.
Job is no longer active
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✨ About The Role
- The Customer Support Specialist will manage a steady volume of inbound customer inquiries through various communication channels.
- The role involves working cross-functionally with internal and external partners to resolve customer issues.
- The specialist will provide best-in-class customer service to a geographically diverse customer base.
- The position requires managing a caseload and following up with customers as needed.
- The role is based in a fast-paced startup environment, requiring adherence to company performance standards and schedules.
⚡ Requirements
- The ideal candidate has at least 1 year of experience in a customer-facing role, such as customer support or account management.
- A passion for serving customers and helping them maximize their retirement savings platform is essential.
- Strong organizational skills are necessary to manage multiple tasks with varying deadlines effectively.
- The candidate should possess excellent communication skills, demonstrating confidence, professionalism, and empathy in interactions.
- Composure in high-stress situations is crucial, along with a meticulous attention to detail to avoid errors.
Customer Support Specialist
Lindon, Utah, United States
$17 - 20 USD / hour
Support
Job is no longer active
About Human Interest
The 401(k) for small and medium-sized businesses.