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Customer Support Associate I
Manage customer inquiries and provide solutions to enhance their retirement savings experience.
Lindon, Utah, United States
Entry Level
1 week ago
✨ About The Role
- The Customer Support Associate will manage a steady volume of inbound customer inquiries through various communication channels.
- The role involves working cross-functionally with internal and external partners to resolve customer issues.
- The position requires providing best-in-class customer service in a fast-paced startup environment.
- The associate will manage their caseload and follow up with customers as needed.
- There are opportunities for career growth within the organization, progressing through a defined customer support career ladder.
âš¡ Requirements
- The ideal candidate has at least 1 year of experience in a customer-facing role, such as customer support or account management.
- A passion for serving customers and helping them maximize their retirement savings is essential.
- Strong organizational skills are necessary to manage multiple tasks and deadlines effectively.
- The candidate should possess excellent communication skills, demonstrating confidence, professionalism, and empathy.
- Composure in high-stress situations is crucial, along with meticulous attention to detail.
About Human Interest
The 401(k) for small and medium-sized businesses.