Account Manager - Remote Eligible

Account Manager

Ideagen is seeking a commercially minded and results-driven Account Manager to join our team. As a trusted provider of innovative software solutions to the healthcare and life sciences sector, we're entering an exciting phase of growth and we're looking for someone who can help us build on that momentum.

In this key role, you'll be the primary contact for strategic client accounts, focused on delivering exceptional customer experiences, driving revenue through upsell and cross-sell opportunities and strengthening long-term partnerships.

If you thrive in a target-driven environment and enjoy working collaboratively across teams to deliver real value and have experience selling into the healthcare industry we'd love to hear from you!

Responsibilities

• Drive revenue growth by identifying upselling and cross-selling opportunities.
• Manage and develop account plans for key customer accounts, ensuring alignment with their strategic business needs.
• Oversee the contract renewal process, negotiating terms and conditions to ensure continued partnership.
• Compile and deliver insightful account reports and revenue forecasts to senior management.
• Serve as the liaison between clients and internal teams to ensure customer satisfaction.

Skills and Experience

• Proven ability to build strategic relationships within the healthcare sector and leverage CRM tools for deep client insights.
• Skilled in driving upsell and cross-sell opportunities within high-ARR portfolios.
• Expertise in crafting tailored value propositions to meet complex client needs.
• Strong track record in securing favourable terms aligned with strategic account goals.
• Proficient in data-driven forecasting and analytical reporting to project sales trends accurately.
• Effective communicator with a collaborative approach to engaging internal and external stakeholders.

About Ideagen

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better. Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs. We're building a future-ready team, and AI is part of how we work smarter. If you're curious, adaptable and open to using AI to improve how you work, you'll thrive at Ideagen!

What is next?

If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.

To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at recruitment@ideagen.com. All matters will be treated with strict confidence.

At Ideagen, we value the importance of work-life balance and welcome candidates seeking flexible arrangements. If this is something you are interested in, please let us know during the application process. Enhance your career and make the world a safer place!