Customer Service/sales Coordinator

Customer Service/Sales Coordinator

The Customer Service / Sales Co-Ordinator serves as the primary liaison between customers, sales, production, logistics, and finance. This role is responsible for order processing, customer communication, invoicing, freight coordination, reporting, and system support to ensure timely, accurate, and efficient fulfillment of customer orders while maintaining high standards of safety, quality, and service.

Principal duties and responsibilities include:

1. Acting as the primary point of contact for customers by providing product and service information, processing orders, resolving issues, and responding to inquiries via phone and email in a timely manner.
2. Processing domestic and international customer orders using Moniroo and Great Plains, including order entry, confirmation, invoicing, credits/debits, transfers, and receipts.
3. Coordinating freight logistics including booking carriers, tracking shipments, maintaining freight documentation, reviewing freight invoices, and communicating delivery schedules and delays to customers.
4. Creating and maintaining customer accounts, delivery locations, shipping documentation, Bills of Lading, Certificates of Analysis, customs documents, and related records.
5. Collaborating with Sales, Production, Packaging, Logistics, and Finance teams to adjust orders due to inventory constraints, production changes, or customer requests.
6. Compiling and maintaining reports related to sales performance, freight lane averages, feed tonnage, and production allocations.
7. Supporting export activities, third-party warehouse coordination, railcar processing, and international shipping documentation.
8. Maintaining organized customer files, sample logs, transfer documentation, and shipping records in accordance with company policies.
9. Serving as system liaison for Moniroo and other platforms, troubleshooting issues, testing new systems, and working with external software providers as needed.
10. Complying with all Health, Safety, Environmental (HSE), quality, and regulatory requirements and performing other related duties as assigned.

Specialized/technical knowledge or required skills include:

1. Prior experience in customer service and/or sales; experience in manufacturing, production, or operations preferred.
2. Proficiency with Microsoft Office (Excel, Word, Outlook), Great Plains, Moniroo, and general office systems.
3. Strong attention to detail, record-keeping skills, and ability to interpret operational, safety, and procedural documentation.

Physical requirements and key competencies are not specified in the job post.

Education requirements include:

1. High School Diploma
2. Some College

Total rewards include:

J.M. Huber Corporation complies with all local/state regulations requiring salary range transparency. Any offered salary is determined based on relevant factors such as an applicant's skills, performance, job responsibilities, prior relevant experience, certain degrees and certifications, and market considerations.

In addition to base compensation, individuals may be eligible for an annual discretionary bonus and profit-sharing payout.

Huber also offers a comprehensive, competitive benefits package as detailed on the Huber Benefits Hub.

Our employees are our strongest asset, and their safety, health, and well-being is our highest priority. We respect the individual by providing opportunities for professional and personal development. Our Principles drive us to create an inclusive workplace where employees share core values, show dignity and respect toward others, and work hard to achieve their best performance.

J.M. Huber Corporation is an EEO employer. Pre-employment drug screening is required.