Digital Support Specialist

Digital Support Specialist

We are seeking a skilled and proactive Digital Support Specialist to enhance and support our digital initiatives. This role is pivotal in driving our digital evolution and supporting business growth through online channels. Key responsibilities include providing online support to distributor partners, managing and enriching master data via the Idea Connector (Industry Data Warehouse), and maintaining product attributes and assets through our PIM system (Stibo Step).

The Digital Support Specialist will also contribute to B2C online sales through platforms like Contentful CMS, CommerceTools, and Algolia search and support a robust infrastructure of custom Visual Basic applications. Collaboration with cross-functional teams will be essential to streamline internal processes, improve data quality, and ensure a seamless digital customer experience.

This role plays a critical part in Hubbell Canada's digital marketing efforts, leveraging tools such as Fullstory, Hubspot, and Google Marketplace to enhance user experience. The Digital Marketing team continues to harness AI and Microsoft Power Automate to enhance operational efficiency, streamline processes, and establish best practices in Canada.

Ideal candidates will be organized, resourceful, and possess strong communication skills. Success in this role requires a blend of technical proficiency and strategic thinking, with responsibilities including:

• Master data management and product attribute enrichment
• Data sharing with distributor partners
• Online product merchandising and sales enablement
• Development and support of internal Visual Basic applications through Visual Basic and Visual Studio
• Continuous improvement of digital customer experiences

Application Development and Support

• Develop, troubleshoot, and maintain custom Visual Basic applications to support internal workflows.
• Provide support for store order processing, fulfillment, and customer experience issues.

Digital Sales & Online Channel Support

• Support consumer sales through web platforms, ensuring product visibility and accuracy.
• Enable products across store and web platforms, including pricing setup, digital asset uploads, and French translation and localization of digital content.

Master Data Management & Syndication

• Deliver tailored master data files to meet distributor requirements.
• Ensure data accuracy and timely updates across systems including IDEA Connector, AD Connector, SAP, VMI, Google Merchant Center, and SharePoint.
• Provide master data support and custom extracts for distributor partners.

Product Information & Quality Assurance

• Manage product information using the PIM system (Stibo Step), including attributes and digital assets.
• Report on data quality standards, identifying gaps such as missing images, attributes, and assets.

Partner Support

• Support channel partners with product data and digital content.
• Collaborate with distributor partners to ensure accurate and complete product representation online.

Process Optimization & Automation

• Identify opportunities for workflow automation to improve operational efficiency.
• Contribute to ongoing process improvements through digital tools and AI-driven initiatives.

What will help you thrive in this role?

• Degree or working experience in Visual Basic Application Development and Master Data Administration
• Exceptional organizational skills with a proven ability to manage multiple projects simultaneously, maintain momentum, and consistently meet deadlines.
• Excellent written and verbal communication skills
• Advanced computer literacy with proficiency in a wide range of digital tools, platforms, and software applications.
• Project management experience.
• Meticulous attention to detail, ensuring accuracy and consistency across all tasks and deliverables.

Hubbell creates critical infrastructure solutions that power our customers, communities, people, and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient, and efficient energy infrastructure. Founded in 1888, our innovation has made us a leading global manufacturer of high-quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate, and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom, and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools, technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories, and other industrial infrastructure to connect, protect, wire, and manage power.

Hubbell Incorporated, its subsidiaries, and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.