Customer Service Rep - Manchester, NH
Hubbell
Customer Service Rep - Manchester, NH
In an organization known for its world-class customer service, answer live incoming customer queries by phone, chat, and email.
Service approximately 80-100 customer contacts per day
Provide price and availability, order status, and general customer information upon request
Interpret and communicate information from ERP system and customer portal to customers
Process, resolve, and expedite orders
Collaborate with team members to balance out workload leading to a fast, high quality response for the customer
Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment
Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer
Code calls/emails/chats to accurately reflect interaction type
Complete customer spreadsheet and other special notifications
Utilize strong technical knowledge to handle more advanced product-related inquiries
Look up special pricing agreements and convey accurate price to internal and external customers
Create quotes as permitted within pricing guidelines
Facilitate creation of customer order reports
Manage key accounts, challenging accounts, and challenging salespeople
This is a hybrid position and is work from home Monday & Fridays
Skills and experience: SAP, SALESFORCE experience preferred
Education: High School Diploma in General Studies