IT Support Administrator (m/f/d)

IT Support Administrator (m/f/d)

HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay. ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations. TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers. In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers. Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value. HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains. Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.

Position

We are looking for an engaged and skilled IT Support Administrator (m/f/d) to strengthen our Corporate IT department. In this role, you will provide high-quality technical support to our employees while contributing to the administration and improvement of our IT infrastructure. The ideal candidate combines strong customer service skills with solid technical expertise and a proactive, solution-oriented mindset.

Challenge

Provide Level 2 technical support for client hardware, mobile devices, and peripherals. Troubleshoot hardware, operating system, software, and connectivity issues. Handle incident escalations from the Service Desk and ensure timely resolution. Support users onsite and remotely, maintaining a strong customer service focus. Manage onboarding and offboarding (accounts, devices, permissions) on site in our Vietnam offices. Support administration of Active Directory / Entra ID, including user and group management. Assist with Microsoft 365 services (Teams, Outlook, SharePoint, OneDrive). Contribute to basic network support, including LAN/WAN/Wi-Fi troubleshooting and VPN access. Assist with endpoint security, patching, and compliance using Intune. Participate in infrastructure projects such as system upgrades, rollouts, and office IT deployments. Collaborate with senior engineers on improving system reliability and performance. Drive root cause analysis and help reduce recurring issues. Maintain documentation of solutions, processes, and IT assets.

For This Exciting Mission You Are Equipped With...

5+ years of experience in IT support or IT administration. Strong troubleshooting skills for Windows operating systems and PC hardware. Good understanding of networking concepts (TCP/IP, DNS, DHCP). Experience administering Microsoft 365 and user environments. Familiarity with Active Directory or Entra ID. Ability to work with ticketing systems and follow ITIL-based processes. Knowledge of endpoint management platforms (Intune, or similar). PowerShell or scripting experience. Strong communication and customer service mindset. Analytical thinking and structured problem-solving capability. Ability to handle both operational support and infrastructure tasks. Documentation-focused working style. Proactive, adaptable, and eager to learn. Fluent English skills are a must have.

Location, Mobility, Incentive

Competitive Pay: Attractive salary package with a 13th-month bonus and Reward bonus. Hybrid Working Model: Embrace flexibility of working from both home and office that supports better work-life balance and boosts productivity. Recognition That Matters: We celebrate your milestones with meaningful rewards and long-term commitment opportunities (after 2 years, 5 years, 10 years, etc. of service). Comprehensive Benefits: Private health insurance for you and family member, plus full statutory coverage (social, health, unemployment). Time to Recharge: 18 days of paid leave per year, including sick days. Continuous Growth: Dedicated learning budget, access to Udemy, English classes, mentoring, and global workshop/business forum opportunities. Support for Your Day-to-Day: Meal and parking allowances to keep life simple. Culture That Empowers: Company trips, year-end celebrations, structured quarterly team bonding, culture activities for x-team collaboration - because strong teams drive meaningful outcomes. Refer and Earn: Generous referral bonus for every successful hire you bring in. Location: Anna Building, District 12