Customer Service Agent (all Genders)

Customer Service Agent (All Genders)

HRS is transforming the future of corporate travel through innovative technology. In a $600 billion global lodging and meetings market, inefficiencies are rampant—from frustrating traveler experiences caused by outdated check-in and payment systems to millions lost annually due to missing or non-compliant invoices that block VAT reclaim. With travel increasingly complex and fragmented, the opportunity for innovation is enormous—and HRS is leading the charge.

HRS offers an unparalleled end-to-end solution for managing corporate lodging, group travel, long stay, and meetings—all within a single, unified platform. With HRS Connect, companies gain access to a sleek, consumer-grade booking interface that consolidates fragmented travel spend and delivers full visibility across all travel categories. This is paired with HRS's proprietary AI Copilot, which enables travel and procurement leaders to steer their programs strategically with real-time data, actionable insights, and one-click implementation of optimizations.

Together, these solutions empower organizations to drive measurable cost savings, boost policy compliance, and radically improve the traveler experience. The HRS platform enables customers to achieve up to 3x return on investment, achieve 100% invoice compliance, and increase corporate program adoption by over 20%—particularly in unmanaged spend areas like meetings and groups.

With over two decades of proprietary data, market-leading AI, and deep integration across the travel and expense ecosystem, HRS powers travel programs for 35% of the Fortune 500. From seamless payment to VAT-compliant e-invoicing and real-time reconciliation with SAP Concur and other ERP platforms, HRS offers unmatched transparency, governance, and performance—turning travel into a data-driven advantage with a sharp focus on customer excellence, compliance, and automation.

Business Unit

The Customer Service team is the cornerstone of our customer-centric strategy, dedicated to delivering seamless support and driving exceptional client satisfaction. As part of this unit, you will collaborate closely with corporate stakeholders, internal teams, and service providers to ensure a smooth and efficient customer journey. Our mission is to uphold the highest standards of service excellence, contributing to the transformative journey of how businesses stay, work, and pay. Join us to be a vital part of this innovative environment. Let's meet and develop together!

Challenge

• Support hotels in resolving payment-related issues
• Assist stakeholders with booking & invoice-related queries, ensuring accuracy & timely resolutions
• Create & manage new customer accounts within the system, maintaining data integrity
• Process tasks related to invoice completion, adhering to established workflows
• Collaborate with cross-functional teams to enhance systems & improve operational processes
• Provide exceptional customer service by addressing inquiries & troubleshooting issues promptly
• Document & escalate complex cases to relevant teams for resolution

For This Exciting Mission You Are Equipped With...

• Experience in customer service or similar roles
• Familiarity with invoicing and account management systems
• Strong verbal and written English communication skills
• Curious and eager to learn new products/services
• Detail-oriented with excellent multitasking abilities
• Proactive and innovative problem-solving mindset
• German language skills are a plus

Perspective

Access to a global network of a globally united and mutually responsible "Tribe of Intrapreneurs" that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work, and pay. Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

Location, Mobility, Incentive

• Competitive Pay: Attractive salary package with a 13th-month bonus and Reward bonus
• Hybrid Working Model: Embrace flexibility of working from both home and office that supports better work-life balance and boosts productivity
• Recognition That Matters: We celebrate your milestones with meaningful rewards and long-term commitment opportunities (after 2 years, 5 years, 10 years, etc. Of service)
• Comprehensive Benefits: Private health insurance for you and family member, plus full statutory coverage (social, health, unemployment)
• Time to Recharge: 18 days of paid leave per year, including sick days
• Continuous Growth: Dedicated learning budget, access to Udemy, English classes, mentoring, and global workshop/business forum opportunities
• Support for Your Day-to-Day: Meal and parking allowances to keep life simple
• Culture That Empowers: Company trips, year-end celebrations, structured quarterly team bonding, culture activities for x-team collaboration — because strong teams drive meaningful outcomes
• Refer and Earn: Generous referral bonus for every successful hire you bring in