Business Support Manager (all Genders)

Business Support Manager (All Genders)

This role is responsible for leading office operations, workplace culture, engagement initiatives, and executive support across the Australian business (approximately 90 employees).

Reporting to the Managing Director, the Office & Culture Manager ensures smooth day-to-day operations, delivers high-impact cultural initiatives, and provides trusted executive assistance. This is a highly visible role that balances operational excellence with employee experience.

1. Office Operations & Facilities Management

• Manage office administration and daily operations for approximately 90 employees
• Oversee WHS/OH&S activities including: Fire Warden coordination, First Aid compliance, Workplace safety activities
• Liaise with building management and external vendors
• Address and resolve facility-related issues promptly
• Oversee office supplies, catering, stationery, and kitchen stock within budget
• Manage vendor relationships and invoice processing
• Act as the first point of contact for operational issues and troubleshoot quickly to maintain smooth office operations
• Ensure facilities are safe, functional, and aligned with WHS standards

2. Meetings, Events & Internal Communications

• Organise and coordinate: Monthly Townhalls, Quarterly All Hands sessions, Sales meetings and customer workshops, Leadership meetings, Management meetings
• Consolidate updates from department heads for presentation where required
• Plan and deliver company-wide events including: Cultural days, Charity events, Team offsites, Christmas celebrations, Award nights

3. Culture, Engagement & Recognition

• Act as Culture Coach (Australia), embedding Leadership Principles into daily practices
• Deliver onboarding programs and quarterly culture workshops
• Drive and manage the Supernova Recognition Program
• Chair Wellness, Charity, and Recognition initiatives
• Lead engagement campaigns including: Multicultural Day, R U OK? Day, White Ribbon initiatives, Charity fundraisers
• Foster a positive and engaging workplace culture
• Follow up on ENPS survey completion and support engagement initiatives

4. HR & People Support

• Complete criminal/background checks for new hires
• Conduct annual background checks where required
• Provide administrative support for new joiners
• Coordinate onboarding logistics and induction sessions
• Maintain accurate people administration records

5. Executive Assistant Support (Managing Director)

• Provide EA support including: Diary management, Meeting preparation and logistics, Travel coordination, Expense reconciliation
• Act as first point of contact for the Managing Director
• Manage confidential communications with discretion
• Support management-level initiatives and coordination across the business

For this exciting mission you are equipped with...

• Strong organisational and prioritisation skills
• Experience managing office operations in a corporate environment
• Sound understanding of WHS requirements
• High level of discretion and professionalism
• Strong communication and stakeholder management skills
• Event planning and execution experience
• Experience supporting senior executives
• Ability to work autonomously and manage competing priorities

Perspective

• 4 days per week (0.8 FTE) - Monday to Thursday
• Primarily onsite to support operational and cultural activities
• Flexibility during key events or peak business periods