District Operations Coordinator

H&R Block District Operations Coordinator

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It's an exciting time to be a part of H&R Block!

As a District Operations Coordinator, you’ll be responsible for all operational and administrative activities for company-owned tax offices and may support multiple District General Managers (DGM) in a matrix management structure. You’ll need a strong ability to deliver actionable results that will enable the company to achieve strategic business objectives.

The DGMs will look to you for consistent and effective weekly communication during scheduled 1:1s. This communication should include updates on shared goals including but not limited to: hiring and onboarding of associates (Ready to Serve), 8-week breaks, availability, vacation incentives, associate’s ability to work in multiple locations, real estate projects, financial reviews, supply orders, facility issues, visibility items, office readiness, classrooms, staffing by office (hiring tracker review), and pre-season staffing.

This role supports offices located near the Knoxville, TN, Tri-Cities, and Asheville, NC area. Candidates must live within a reasonable commuting distance of one or more of these areas to be considered.

Day to day, you’ll...

• Hire and provide leadership for assigned Operational Administrative Assistants and Operations Specialists by setting and managing against performance goals, coaching, and providing development opportunities
• Manage labor and productivity to budget and business demand
• Ensure team submits timely and accurate expense reports
• Support DGM(s) through consistent and effective communication, providing updates on all operations, initiatives, and known issues
• Manage office readiness, partnering with Lead Field System Technicians to facilitate office readiness planning, location set up and tear down, real estate projects, and office upgrades
• Ensure all supplies are available to assigned offices
• Execute planograms, ensure office standards are consistently met, and manage supply ordering and distribution
• Prepare for hiring and onboarding (Ready to Serve) by assisting with hiring fairs and recruitment events
• Track and resolve issues with hiring status, offer letters, pay rate exceptions, I-9 compliance, Preparer Tax Identification Number (PTIN) applications, training requirements, and furloughs

What you'll bring to the team...

• High school diploma or equivalent
• Ability to adapt to change and thrive in dynamic environments
• Effective time management and organization skills with the ability to handle multiple priorities
• Expertise in strategic thinking and planning to drive team success
• 3 years minimum related work experience
• Proficient in problem-solving and making informed decisions
• Strong ability to communicate effectively and build partnerships
• Strong leadership and team management skills
• 1-3 years supervisory/management experience

Why work for us

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You'll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.

Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person's race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.